Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MARIA C HERNANDEZ

JAL,NM

Summary

At 7-11/STRIPES, I spearheaded store operations and customer experience enhancements, significantly boosting satisfaction and performance metrics. Expert in POS systems and a proven leader, I drove sales growth and staff development, fostering a culture of excellence and reliability. My strategic approach to inventory and vendor management streamlined processes, ensuring operational efficiency and financial stability.

Overview

9
9
years of professional experience

Work History

Assistant Store Manager

7-11/STRIPES
07.2015 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Trained and guided team members to maintain high productivity and performance metrics.

Education

GED -

Irvin High School
El Paso, TX
08-1986

Skills

  • Customer experience
  • Store operations
  • Stock management
  • POS systems operations
  • Sales expertise
  • Inventory counting
  • Operations
  • Cash auditing
  • Staff training/development
  • Effective leader
  • Scheduling
  • Vendor Management
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Staff Training
  • Time management abilities
  • Sales oversight

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Assistant Store Manager

7-11/STRIPES
07.2015 - Current

GED -

Irvin High School

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MARIA C HERNANDEZ