Maria Camila Hernandez Losada
NEWARK,DE
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dependable and courteous professional with several years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Andina Dental Studio
Wilmington, DE
07.2023 - Current
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Compiled and coded patient information or data in appropriate computer system.
- Coordinated with other healthcare professionals to ensure efficient office operations.
- Processed referrals to specialists when required by the dentist.
- Responded to inquiries from patients regarding their accounts or dental services offered.
- Scheduled and confirmed patient appointments and consultations.
- Provided support with front office duties such as photocopying documents or scanning files.
- Created a welcoming environment for patients by providing exceptional customer service at all times.
- Interviewed patients to complete case histories and intake forms.
- Managed front desk operations including scheduling appointments, collecting payments.
- Arranged documents for insurance claims.
- Collected payments from patients and arranged payment schedules.
- Verified, updated and entered patient information into system.
Export Coordinator
North Atlantic International Ocean Carrier
New Castle, DE
10.2018 - 08.2023
- Communicated with global offices by telephone and email to facilitate smooth shipments.
- Consulted customs brokers to arrange passage of goods through customs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Understood and followed oral and written directions.
- Produced, organized and submitted export paperwork to meet all applicable resolutions.
Amazon Flex Driver
Amazon
NEWARK, DE
11.2020 - 03.2024
- Transported and safely delivered items to prevent damage or loss.
- Navigated routes with relevant map programs and GPS systems.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Loaded and unloaded vehicles at distribution center and delivery address.
- Contacted customers prior to delivery to coordinate delivery times.
Education
Some College (No Degree) - ELS - INTERMEDIATE SPOKEN LENGUAGE
University of Delaware
Newark, DE11.2019
Some College (No Degree) - Archival Administration
Servicio Nacional De Aprendizaje - SENA
Bogota - Colombia12.2015
High School Diploma -
Colegio De Cultura Popular
Bogota - Colombia12.2015
Some College (No Degree) - English As A Second Language (ESL)
Delaware Technical And Community College
Newark, DEHigh School Diploma -
James H. Groves Adult High School
Wilmington, DESkills
- Customer Service
- Strategic Planning
- Time Management
- Equipment Monitoring
- Processes and Procedures
- Verbal and Written Communication
- Friendly and Outgoing
- Problem-Solving
- Safety Protocols
- Database Management
- Spanish Fluency
- Punctual and Reliable
- Relationship Building
- Office Organization
- Call Handling
- Inbound and Outbound Calling
- Office Equipment Proficiency
- Team Development
- Customer Relations
- Positive and Professional
Education and Training
other,false,other,other,true,other,true,other
Languages
Spanish
Native/ Bilingual
Timeline
Front Desk Receptionist
Andina Dental Studio
07.2023 - Current
Amazon Flex Driver
Amazon
11.2020 - 03.2024
Export Coordinator
North Atlantic International Ocean Carrier
10.2018 - 08.2023
Some College (No Degree) - ELS - INTERMEDIATE SPOKEN LENGUAGE
University of Delaware
Some College (No Degree) - Archival Administration
Servicio Nacional De Aprendizaje - SENA
High School Diploma -
Colegio De Cultura Popular
Some College (No Degree) - English As A Second Language (ESL)
Delaware Technical And Community College
High School Diploma -
James H. Groves Adult High School
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