Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Certification
Timeline
Generic

Mariacamila Ramayo

Miami,FL

Summary

Experienced salon receptionist with a strong focus on customer service. Skilled in efficiently managing appointments and utilizing specialized software to ensure a seamless workflow. Effective communicator, able to address client concerns and provide clear information about services. Exceptional multitasking abilities, adept at handling calls, scheduling appointments, and assisting technicians while maintaining an organized and professional work environment. Deep understanding of salon products and services, enabling me to advise clients and enhance their overall experience. Demonstrates empathy and discretion in creating a comfortable and confidential atmosphere for clients. Well-suited for the role of a receptionist.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Nail Salon Receptionist

Pamper Me Nails and Spa
01.2023 - 02.2025
  • Consistently kept reception area clean and tidy and maintained presence at desk area.
  • Kept track of inventory levels for retail products, alerting management when reordering was necessary to avoid stockouts.
  • Enhanced customer satisfaction by promptly greeting clients and efficiently managing appointments.
  • Facilitated smooth transactions, accurately processing payments and maintaining balanced cash registers daily.
  • Expedited check-in procedures by confirming appointments, verifying client information, and updating records as necessary.
  • Handled payments and processed credit card transactions.
  • Kept calendar with scheduled appointments and scheduled techs for appropriate services and time slots.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Key holder, in charge of opening and closing salon.

Host

Ginza Buffet
02.2022 - 09.2023
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.

Nail Salon Receptionist

Anderson and Cole Nails
08.2022 - 12.2022
  • Consistently kept reception area clean and tidy and maintained presence at desk area.
  • Kept track of inventory levels for retail products, alerting management when reordering was necessary to avoid stockouts.
  • Enhanced customer satisfaction by promptly greeting clients and efficiently managing appointments.
  • Facilitated smooth transactions, accurately processing payments and maintaining balanced cash registers daily.
  • Maintained a clean and organized front desk area, creating an inviting environment for clients upon arrival.

Education

Associate of Science - Nursing

Miami Dade College
01-2027

High School Diploma -

Alonzo And Tracy Mourning Senior High
05-2023

Skills

  • Appointment scheduling
  • Meevo salon software
  • Microsoft office
  • Marketing
  • Strong organization
  • teamplayer
  • problem solver

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Hobbies and Interests

  • Volunteering for community initiatives to give back to local communities and make a positive impact.
  • Volunteering at local animal shelters and rescue organizations.
  • Documenting and sharing travel experiences.

Certification

  • BLS Certification

Timeline

Nail Salon Receptionist

Pamper Me Nails and Spa
01.2023 - 02.2025

Nail Salon Receptionist

Anderson and Cole Nails
08.2022 - 12.2022

Host

Ginza Buffet
02.2022 - 09.2023

High School Diploma -

Alonzo And Tracy Mourning Senior High

Associate of Science - Nursing

Miami Dade College

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Mariacamila Ramayo