Mariacamila Ramayo
Miami
Summary
Experienced receptionist with a strong focus on customer service. Skilled in efficiently managing appointments and utilizing specialized software to ensure a seamless workflow. Effective communicator, able to address client concerns and provide clear information about services. Exceptional multitasking abilities, adept at handling calls, scheduling appointments, and assisting coworkers while maintaining an organized and professional work environment. Deep understanding of services and client care, enabling me to provide clear information and support to patients regarding appointments, procedures, and care instructions. Demonstrates empathy and discretion in creating a comfortable and confidential environment, ensuring patients feel heard and valued. Well-suited for the role of a medical receptionist, with strong communication skills and attention to detail.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Medistation Urgent Care
05.2025 - Current
- Coordinated patient appointments, ensuring timely communication between patients and healthcare providers.
- Managed medical records, maintaining accuracy and confidentiality in compliance with regulations.
- Developed patient education materials, enhancing understanding of treatment plans and procedures.
- Collaborated with interdisciplinary teams to streamline patient care processes and improve service delivery.
Medical Translator
G & E Transport and Translation Services
08.2024 - Current
- Streamlined patient and provider interaction by providing channel of effective communication.
- Followed ethical codes to protect confidentiality of patient medical information.
- Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
- Translated documents about treatment directions and helped non-English speaking patients fill out medical forms.
Medical Receptionist
Orthopedic Care Center
08.2024 - 03.2025
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Supported office staff and operational requirements with administrative tasks.
- Helped patients complete necessary medical forms and documentation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Nail Salon Receptionist
Pamper Me Nails and Spa
01.2023 - 08.2024
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Kept track of inventory levels for retail products, alerting management when reordering was necessary to avoid stockouts.
- Enhanced customer satisfaction by promptly greeting clients and efficiently managing appointments.
- Facilitated smooth transactions, accurately processing payments and maintaining balanced cash registers daily.
- Expedited check-in procedures by confirming appointments, verifying client information, and updating records as necessary.
- Handled payments and processed credit card transactions.
- Kept calendar with scheduled appointments and scheduled techs for appropriate services and time slots.
- Confirmed appointments, communicated with clients, and updated client records.
- Key holder, in charge of opening and closing salon.
Host
Ginza Buffet
02.2022 - 09.2023
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Nail Salon Receptionist
Anderson and Cole Nails
08.2022 - 12.2022
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Kept track of inventory levels for retail products, alerting management when reordering was necessary to avoid stockouts.
- Enhanced customer satisfaction by promptly greeting clients and efficiently managing appointments.
- Facilitated smooth transactions, accurately processing payments and maintaining balanced cash registers daily.
- Maintained a clean and organized front desk area, creating an inviting environment for clients upon arrival.
Education
Associate of Science - Nursing
Miami Dade College
Miami, FL01-2027
High School Diploma -
Alonzo And Tracy Mourning Senior High
Miami, FL05-2023
Skills
- Appointment scheduling
- Meevo salon software
- Microsoft office
- Marketing
- Strong organization
- teamplayer
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Hobbies and Interests
- Volunteering for community initiatives to give back to local communities and make a positive impact.
- Volunteering at local animal shelters and rescue organizations.
- Volunteering at local clinics and children’s hospitals
- Passionate about medical interpreting (English/Spanish)
- Interested in health education and wellness
Certification
- BLS Certification
Timeline
Patient Care Coordinator
Medistation Urgent Care
05.2025 - Current
Medical Translator
G & E Transport and Translation Services
08.2024 - Current
Medical Receptionist
Orthopedic Care Center
08.2024 - 03.2025
Nail Salon Receptionist
Pamper Me Nails and Spa
01.2023 - 08.2024
Nail Salon Receptionist
Anderson and Cole Nails
08.2022 - 12.2022
Host
Ginza Buffet
02.2022 - 09.2023
Associate of Science - Nursing
Miami Dade College
High School Diploma -
Alonzo And Tracy Mourning Senior High