Maria Carmela Floresca
Fullerton ,CA
Summary
Assistant Operation Manager with 20 plus years experience, and an extensive background in every aspect of the restaurant industry. Supervise daily operations and organizations. Strong competencies for addressing operational issues and concerns quickly. Determines staffing requirements, work assignments and schedules for new projects. Excellent skills hiring and recruiting to develop high-performing teams. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
Work History
Assistant General Manager of Operations
Kalaveras Cantina Urbana
Long Beach, CA
07.2022 - Current
- Built and strengthened area partnerships to reap benefits such as new revenue channels and enhanced public awareness.
- Evaluated market trends to adjust pricing strategies accordingly, maintaining competitiveness while maximizing revenue potential.
- Enhanced customer satisfaction with timely resolutions of issues and effective communication strategies.
- Optimized resource allocation for improved operational efficiency and cost reduction.
- Increased employee engagement by fostering a positive work environment through open communication channels and regular performance feedback.
- Developed strong relationships with vendors, negotiating favorable contracts that benefited the organization.
- Hired trained, and developed high-performing teams that positively impacted company results.
- Promoted workplace safety by implementing rigorous risk assessments and hazard prevention measures, reducing the number of accidents and incidents within the organization.
- Reduced staff turnover rates by implementing comprehensive training programs that enhanced skillsets among existing employees.
- Planned and prepared work schedules for Number employees to assign employees to specific duties.
- Engaged team members and improved performance by delivering daily updates and conducting regular meetings to obtain feedback and convey new policies.
- Coordinated with General Manager in different operational issues and promotional activities.
- Supervised operations team to support operational excellence and excellent customer service.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Creative Designer
M.C.Floresca Clothing
Fullerton, CA
07.2016 - Current
- Enhanced brand identity by designing visually appealing marketing materials and graphics.
- Developed creative concepts for advertising campaigns, leading to increased customer engagement.
- Managed multiple projects simultaneously, prioritizing tasks for timely completion and client satisfaction.
- Conceptualized innovative logo designs for businesses, enhancing their corporate image and market presence.
- Produced engaging social media content that resonated with target audiences and drove increased online engagement.
- Oversaw art direction for photoshoots, ensuring consistency in style, tone, and messaging across various visual assets.
- Conducted thorough research on competitors'' designs to identify trends or gaps in the marketplace.
- Transformed ideas into beautiful designs
- Took pictures of garments , priced them properly , posted online in an attractive way that’s appealing to our online customers
Superior/Bartender
California Pizza Kitchen
Manhattan Beach, CA
05.2019 - 07.2022
- Served customers at the bar with drinks and/or food
- Crafted mixed drinks for guests
- Maintained stock and counted inventory every Sunday
- Maintained a clean bar to meet health department's standards.
- Assisted servers with voids , running food .
- Maintains a calm , smooth, restaurant flow
LEAD BARTENDER
BENIHANNA
Torrance, CA
08.2016 - 06.2022
- Served customers at the bar with drinks and/or food
- Crafted mixed drinks
- Maintained stock
- Cleaned the bar to meet health department's standards.
BAR AND DINING ROOM MANAGER
REAL MEX RESTAURANT
07.2013 - 08.2016
- Planned and carried out budgets
- Recruited, trained, and motivated staff
- Set and monitored quality and service standards for staff
- Communicated company policies, service standards for staff
- Directed, trained, and managed staff members to meet standards and objectives
- Resolved customer complaints promptly within the unit
- Made schedule based on budget
- Performed Liquor inventory and control
- Places Sysco, Southern Wine, Young's Market, and Beer orders weekly
- Reconciles weekly invoices
- Performs daily and weekly liquor inventory.
MARKETING TEAM LEADER
REAL MEX RESTAURANT
07.2014 - 06.2015
- Increased sales by visiting schools and booking fundraisers
- Reached out to non-profit organizations, churches, and sports teams to have their holiday parties in our restaurant
- Invited social media groups to hold their meetups in our restaurant
- Created a catering menu for stores to be able to order from us during busy times like Black Friday.
SERVER TRAINER
REAL MEX RESTAURANT
07.2009 - 06.2013
- Head server and trained new staff members
- Key Holder, assisted managers run the floor by doing voids, table touches, monitoring ticket times in the kitchen.
Education
Skills
- MANAGEMENT
- Organized
- Time management
- Team player
- Interpersonal and relationship building skills
- Delegation
- Forward planning and strategy
- Problem solving
- Leadership
- Hands on
- Sense of Urgency
- Sales Driven
- LEADERSHIP
- I believe in promoting from within
- I guide every team member and provide the proper training and support they need so they can be successful
- Open to feedback
- Supportive
- Communicate expectations
- Facilities Management
- Workforce Planning
- Operational Efficiency
- Sales Support
- Scheduling Coordination
- Employee Supervision
- Purchasing and planning
- Performance Tracking
- Operations Management
- Staff Training and Development
- Training and mentoring
- New Employee Hiring
- Customer Engagement
- Inventory Management
- Quality Assurance
- Customer Retention
- Cost Control
Timeline
Assistant General Manager of Operations
Kalaveras Cantina Urbana
07.2022 - Current
Superior/Bartender
California Pizza Kitchen
05.2019 - 07.2022
LEAD BARTENDER
BENIHANNA
08.2016 - 06.2022
Creative Designer
M.C.Floresca Clothing
07.2016 - Current
MARKETING TEAM LEADER
REAL MEX RESTAURANT
07.2014 - 06.2015
BAR AND DINING ROOM MANAGER
REAL MEX RESTAURANT
07.2013 - 08.2016
SERVER TRAINER
REAL MEX RESTAURANT
07.2009 - 06.2013