Maria Cecilia Campins
Doral
Summary
Dynamic and customer-focused professional with extensive experience at Yoga Joint and Hand and Stone Massage and Facial. Proven ability in appointment scheduling and front office management, enhancing customer satisfaction through effective communication and problem-solving. Skilled in POS transactions and building lasting client relationships, ensuring a welcoming environment for all visitors.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Yoga Joint
01.2025 - Current
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
Sales Associate
TOUS
08.2024 - 01.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Front Desk Receptionist
Hand and Stone Massage and Facial
05.2024 - 07.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Engaged with customers to build rapport and loyalty.
Tutor and Sales Associate
School Spot Miami
08.2022 - 11.2023
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
Education
Associate of Arts - Psychology
Miami Dade College
Doral, FL08-2025
High School Diploma -
Ronald Reagan Senior High School
Doral, FL06-2022
Skills
- Customer service
- Sales
- POS
- Telephone etiquette
- Appointment scheduling
- Front office management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Yoga Joint
01.2025 - Current
Sales Associate
TOUS
08.2024 - 01.2025
Front Desk Receptionist
Hand and Stone Massage and Facial
05.2024 - 07.2024
Tutor and Sales Associate
School Spot Miami
08.2022 - 11.2023
Associate of Arts - Psychology
Miami Dade College
High School Diploma -
Ronald Reagan Senior High School
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