Maria D. Valle
San Antonio,TX
Summary
I am a Senior Officer at the Travis County Sheriff's Office, where I have been serving the citizens of Texas for over 22 years with dedication and professionalism. I have earned the Master Jailer Proficiency certification from the Texas Commission on Law Enforcement, and I have demonstrated leadership and security skills in enforcing rules and regulations, supervising inmates and inmate activity, and providing care and correctional treatment in detention facilities.
As I am approaching my retirement from the Sheriff's Office in 2024, I am looking for new opportunities to continue following my passion for service and duty with another Texas State Agency or a non-profit organization. I have exceptional organizational and interpersonal skills, and I have a strong knowledge of policy and regulations that are relevant to my field of expertise. I am motivated by the desire to make a positive difference in the lives of my fellow Texans and to contribute to the public safety and welfare of the community.
Overview
26
26
years of professional experience
Work History
Senior Corrections Officer
Travis County Sheriff's Office
09.2001 - Current
- Maintained the safety and security of incarcerated individuals along with staff and fellow officers through specialized training.
- Improved inmate behavior by implementing effective rehabilitation programs and counseling sessions.
- Enhanced facility security by conducting thorough inspections and addressing potential safety hazards.
- Reduced instances of violence within the correctional facility through proactive monitoring and consistent enforcement of rules and regulations.
- Collaborated with medical staff to address inmates'' health concerns, providing necessary support for treatment plans.
- Conducted security checks of inmates and living areas.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Mentored junior corrections officers, promoting best practices in maintaining order and safety within the facility.
- Maintained accurate inmate records, ensuring data integrity for legal and administrative purposes.
- Deescalated tense situations using crisis intervention techniques, preventing harm to both staff members and inmates.
- Managed daily operations efficiently, allocating resources appropriately based on changing needs and priorities.
- Conducted comprehensive investigations into rule violations, applying appropriate disciplinary measures as needed.
- Coordinated emergency response efforts during critical incidents, minimizing risks to staff and inmate safety.
- Implemented innovative strategies for managing challenging inmate populations, promoting a safe environment conducive to rehabilitation efforts.
- Responded to emergency situations and provided first aid following facility guidelines.
- Resolved issues and disputes between inmates professionally and respectfully.
- Monitored and confirmed compliance with safety standards and regulations.
- Verified all prison visitors carried proper identification and had no contraband before entering institution.
- Documented inmate behavior and activities in logbooks.
- Received and inspected mail, property and funds from visitors on behalf of designated inmates.
- Maintained proper skill levels through ongoing training to include combat, firearms, restraints and effective communication.
Food and Beverage Team Leader
Holiday Inn Select
05.1998 - 10.2001
- Improved customer satisfaction by implementing efficient food and beverage service strategies.
- Monitored food preparation methods, portion sizes, and garnishing and presentation of food in order to ensure that food is prepared and presented in an acceptable manner.
- Streamlined inventory management with efficient ordering and storage procedures.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Ensured food safety compliance by regularly conducting inspections and adhering to strict sanitation guidelines.
- Addressed guest concerns promptly and professionally, ensuring high levels of customer retention and loyalty.
- Optimized dining room layout to maximize seating capacity while maintaining a comfortable atmosphere conducive to positive guest experiences.
- Resolved customer complaints involving food or beverage quality and service.
- Monitored employee and patron activities in order to ensure liquor regulations adhered to.
Travel Agent
Travelocity.com
08.2000 - 09.2001
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Streamlined booking processes for improved efficiency and reduced wait times for customers.
- Mastered certification for worldwide Sabre program for travel industry.
- Successfully guided customers through website for personalized assistance.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
- Provided exemplary customer service to new and existing clients.
Education
Associate of Arts - General Studies
San Antonio College
San Antonio, TXAssociate of Applied Science - Pre-Nursing
San Antonio College
San Antonio, TXNo Degree - Nursing
Baptist School of Professional Nursing
San Antonio, TXSkills
- Multitasking
- Attention to Detail
- Restraint Techniques
- Physical Fitness
- Critical Thinking
- Security Protocols
- Crisis Management
- Report Writing
- CPR Certification
- Time Management
- Organizational Skills
- Problem Solving
- Interpersonal Communication
- Mental Resilience
- De-escalation Techniques
- Computer Literacy
- Firearms Proficiency
- Inmate Supervision
- Behavioral Observation
- Ethical Conduct
- Team Leadership
- Inspections
- Body Searches
- Equipment Operation
- First Aid Certification
- Cell Inspections
- Trained in Defensive Tactics
- Visitation Guidelines Understanding
Timeline
Senior Corrections Officer
Travis County Sheriff's Office
09.2001 - Current
Travel Agent
Travelocity.com
08.2000 - 09.2001
Food and Beverage Team Leader
Holiday Inn Select
05.1998 - 10.2001
Associate of Arts - General Studies
San Antonio College
Associate of Applied Science - Pre-Nursing
San Antonio College
No Degree - Nursing
Baptist School of Professional Nursing
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