Maria Elena Corcino Lopez
Silver Spring,MD
Summary
Results-driven customer service and operations professional with 9 years in the wireless telecommunications industry, including 4 years in management. Expertise in front-desk operations, customer relations, and administrative support. Demonstrated success in managing high-volume environments and resolving customer concerns. Aiming to apply strong organizational and communication skills in a Medical Front Desk Receptionist role.
Overview
9
9
years of professional experience
Work History
Retail Sales Associate
cell24connect llc and linkpwireless
Silver Spring, Maryland
03.2019 - Current
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with product selection and inquiries.
- Helped customers by answering questions and locating merchandise.
- Maintained store organization and cleanliness standards daily.
- Trained new staff on store policies and sales techniques.
- Conducted inventory checks to manage stock levels effectively.
Retail Sales Associate
Us Mobile
Silver Spring, Maryland
01.2017 - 11.2018
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Greeted customers upon entering the store and provided assistance.
- Assisted customers with finding the right product for their needs.
- Helped customers by answering questions and locating merchandise.
- Handled customer complaints in a professional manner.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Education
High School Diploma -
Springbrook High School
Silver Spring, MD06-2017
Skills
- Customer Service Excellence
- Front Desk Operations
- Appointment Scheduling
- Multi-Line Phone System Management
- Data Entry & Record Keeping
- Patient Relations
- Calendar Management
- Administrative Support
- Cash Handling & Payment Processing
- Insurance Information Collection
- Professional Telephone Etiquette
- Microsoft Office
- Conflict Resolution
- Time Management
- Multitasking in Fast-Paced Environments
- Attention to Detail
- Confidential Information Handling
- Team Leadership
- Staff Training & Development
- Problem Solving
- Customer Account Management
Timeline
Retail Sales Associate
cell24connect llc and linkpwireless
03.2019 - Current
Retail Sales Associate
Us Mobile
01.2017 - 11.2018
High School Diploma -
Springbrook High School