Maria Elena Martinez
Ajo,AZ
Summary
Creative Assistant Manager promotes proactive management of team activities and store operations. Skillfully monitors processes to meet changing demands, increase efficiency and boost revenue. Exceptional leadership for sales, customer service and service clerk employees.
Talented Assistant Manager with analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities.
Overview
28
28
years of professional experience
Work History
Assistant Store Manager
Olsens Ace Hardware
Ajo
12.1998 - 09.2026
- Supported daily hardware store operations and upheld Ace service standards.
- Supervised associates across sales floor, front end, and stockroom.
- Scheduled staff coverage for merchandising, cashier, and customer service needs.
- Managed inventory counts, replenishment, and stockroom organization.
- Assisted customers with product selection, special orders, and store questions.
- Trained associates on registers, safety practices, and store procedures.
- Coordinated merchandising resets, seasonal displays, and aisle presentations.
- Monitored cash handling, store policies, and loss prevention routines.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained inventory by checking merchandise to determine levels.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
Assistant Store Manager
Olsens Ace Hardware
Ajo, Az
12.1998 - 09.2026
- Supported daily hardware store operations and upheld Ace service standards.
- Supervised associates across sales floor, front end, and stockroom.
- Scheduled staff coverage for merchandising, cashier, and customer service needs.
- Assisted customers with product selection, special orders, and store questions.
- Trained associates on registers, safety practices, and store procedures.
- Coordinated merchandising resets, seasonal displays, and aisle presentations.
- Monitored cash handling, store policies, and loss prevention routines.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained inventory by checking merchandise to determine levels.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
Education
GED Pima Community College
Ajo, AzSkills
- Inventory control
- Cash reconciliation
- Staff scheduling
- Visual merchandising
- Point of sale
- Retail operations
- Customer service
- Loss prevention
- Sales reporting
- Employee training
- Problem solving
- Clear communication
- Workforce management
- Stock rotations
- Relationship building and management
- POS systems operations
- Marketing and promotions
- Store organization
- Customer service management
- Stock management
- POS systems
- Cash auditing
- Pricing and markdowns
- Operations
- Customer service and engagement
- Team management
- Transaction processing
- Store operations
Timeline
Assistant Store Manager
Olsens Ace Hardware
12.1998 - 09.2026
Assistant Store Manager
Olsens Ace Hardware
12.1998 - 09.2026
GED Pima Community College