Maria F Mejia
Portland,OR
Summary
I have ten years in the service industry, from working in the kitchen to leading a team of 20 in an upscale fine dining establishment. I have excelled in my career with constant growth. I believe in exceptional hospitality no matter the location. I take every experience and a learning experience, and eager the learn to expand my knowledge in this growing field. I’m a natural leader that will always take charge to ensure goals are met.
Overview
5
5
years of professional experience
Work History
Server
Janken
01.2023 - Current
- Worked with Touch Bistro POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
Lead Server
Papi Steak Miami
09.2019 - 01.2023
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Lead Food Runner
Planta South Beach
03.2019 - 07.2019
- Restocked food supplies in kitchen and organized storage areas.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
Lead Food Runner
Swan Bevy
10.2018 - 03.2019
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Collaborated well with other food runners to deliver orders accurately.
- Cleaned and sanitized food preparation and serving areas.
Skills
- White Glove Service
- Food Preparation and Safety
- Wine Pairings
- Sales Expertise
- Special Requests and Substitutions
Timeline
Server
Janken
01.2023 - Current
Lead Server
Papi Steak Miami
09.2019 - 01.2023
Lead Food Runner
Planta South Beach
03.2019 - 07.2019
Lead Food Runner
Swan Bevy
10.2018 - 03.2019
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