Maria Fernanda Ortuno Cruz
San Antonio,TX
Summary
Dynamic professional with extensive customer service experience at Hacienda Vallarta Mexican Restaurant. Demonstrated expertise in cash handling and drawer balancing, leading to enhanced customer satisfaction through effective communication and problem-solving. Recognized for reliability and strong work ethic, contributing to improved customer relations and loyalty.
Overview
7
7
years of professional experience
Work History
Cashier
Hacienda Vallarta Mexican Restaurant
San Antonio, TX
12.2023 - 08.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Server
El Gallito Sinaloense Mexican Restaurant
San Antonio, TX
12.2021 - 10.2023
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Bartender
El Gallito Sinaloense Mexican Restaurant
San Antonio, TX
12.2021 - 03.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Maintained impeccably clean, attractive and well-stocked bar area.
Cashier
Vallarta Grill Mexican Restaurant
San Antonio, TX
06.2018 - 06.2020
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
Education
GED - Cosmetology
Palo Alto College
San Antonio, TX01.2023
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Time management skills
- Customer service excellence
- Money handling
- Reliability and punctuality
- Professionalism and courtesy
- Drawer balancing
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Hacienda Vallarta Mexican Restaurant
12.2023 - 08.2025
Server
El Gallito Sinaloense Mexican Restaurant
12.2021 - 10.2023
Bartender
El Gallito Sinaloense Mexican Restaurant
12.2021 - 03.2022
Cashier
Vallarta Grill Mexican Restaurant
06.2018 - 06.2020
GED - Cosmetology
Palo Alto College