Maria Giennah Lota
Santa Rosa,NM
Summary
A Pharmacy Technician with great people and problem-skills at Rite Aid, enhancing workflow. Importantly, maintaining patient confidentiality and optimizing prescription processing, resulting in improved patient satisfaction and streamlined operations. Committed to fostering teamwork and delivering exceptional customer service in a fast-paced environment.
Overview
2
2
years of professional experience
Work History
Pharmacy Technician
Rite Aid
12.2022 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Collected co-payments or full payments from customers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Assisted in management of prescription deliveries, improving patient convenience.
- Maintained clean and organized work environment, adhering to health and safety standards.
Education
Diploma From Pharmacy Technicians University - Pharmacy Technician
Pharmacy Technicians University
Novato, CA07-2024
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
Timeline
Pharmacy Technician
Rite Aid
12.2022 - Current
Diploma From Pharmacy Technicians University - Pharmacy Technician
Pharmacy Technicians University
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