Mariah Biaza
Norcross,GA
Summary
Efficient Warehouse Lead boasting experience in managing warehouse operations, including inventory control, logistics coordination, and team leadership. Strengths lie in problem-solving abilities, solid communication skills, and adaptability to fast-paced environments. Previous work has demonstrated significant improvements in operational efficiency and team productivity.
Overview
6
6
years of professional experience
Work History
Learning Ambassador
Amazon
Cumming, GA
03.2024 - Current
- Delivered positive feedback to new hires using reinforcement techniques, fostering motivation and confidence.
- Collaborated with colleagues to develop innovative solutions for complex problems.
- Monitored process performance to ensure compliance with established standards.
- Provided support to team members in resolving process-related issues.
- Investigated any reported problems regarding shipping errors or damages.
Cashier
Kroger
Cumming, GA
12.2023 - 03.2024
- Processed returns and exchanges of merchandise in accordance with store policies.
- Stocked shelves with merchandise when needed.
- Ensured compliance with all safety regulations within the store environment.
- Managed the operation of both the cash register and POS system to facilitate payment collection through various methods such as cash, check, and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
Call Center Representative
Global Equity Finance
San Diego, CA
03.2023 - 12.2023
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Maintained records of customer interactions, transactions, comments and complaints.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
Warehouse Worker
Randstad
San Diego, CA
11.2019 - 03.2023
- Maintained accurate inventory records using computerized tracking systems.
- Operated scanners, computers, and other equipment to track orders.
- Organized warehouse space for efficient storage of products.
- Assembled orders according to customer requests.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Transported goods to designated areas within the warehouse facility.
Sales Consultant
FedEx office
Syracuse, NY
05.2019 - 11.2019
- Provided detailed product information to customers, including features, prices, and availability.
- Maintained accurate records of all sales activities in the CRM system.
- Analyzed customer needs and preferences to recommend appropriate products.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
Cashier
Sunoco Gas Station
Syracuse, NY
05.2018 - 05.2019
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Resolved customer complaints professionally in accordance with company policy.
- Issued receipts, refunds, credits or change due to customers.
- Performed other duties as assigned by management.
- Greeted customers and answered any questions they had about the store's products and services.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
Bachelor of Science - Human Resources Management
Western Governors University
Salt Lake City, UT08-2026
Associate of Applied Science - Criminal Justice
Bryant And Stratton College
Syracuse, NY08-2017
Skills
- Problem-Solving
- Time management abilities
- Active Listening
- Employee Development
- Team Player
- Communication Skills
- Adaptability
- Professionalism
Accomplishments
- alpha betta gamma honor society
Timeline
Learning Ambassador
Amazon
03.2024 - Current
Cashier
Kroger
12.2023 - 03.2024
Call Center Representative
Global Equity Finance
03.2023 - 12.2023
Warehouse Worker
Randstad
11.2019 - 03.2023
Sales Consultant
FedEx office
05.2019 - 11.2019
Cashier
Sunoco Gas Station
05.2018 - 05.2019
Bachelor of Science - Human Resources Management
Western Governors University
Associate of Applied Science - Criminal Justice
Bryant And Stratton College