Mariah Charlebois
Las Vegas,NV
Summary
Dependable associate with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty.
Overview
3
3
years of professional experience
Work History
Shift Lead
Dutch Bros
Las Vegas, NV
04.2024 - Current
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Described menu items to customers and suggested appealing products.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
Crew Member
In N Out Air
Las Vegas, NV
06.2023 - 04.2024
- Performed cashier duties such as taking orders, collecting payments and providing change
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles
- Monitored quality of food served to ensure it met company standards for presentation and temperature
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person
Crew Member
Chuck E Cheese
Las Vegas, NV
05.2022 - 03.2024
- Educated customers on menu items, product ingredients and nutritional values
- Performed cashier duties such as taking orders, collecting payments and providing change
- Restocked kitchen supplies including food products and utensils
- Greeted customers upon arrival, provided menus and answered questions regarding menu items
- Processed takeout orders quickly to ensure timely delivery of meals
- Informed customers about daily specials in an engaging manner
Education
Associate of Arts - Health Sciences
College of Southern Nevada
Las Vegas, NV05.2024
Skills
- Order Management
- Customer Service
- Inventory Restocking
- Drive-Thru Operations
- Food Preparation
- Safe Food Handling
- Initiative and Self-Motivation
- Crew Leadership
- Crew coordination
- Staff supervision
- Espresso machine operation
Timeline
Shift Lead
Dutch Bros
04.2024 - Current
Crew Member
In N Out Air
06.2023 - 04.2024
Crew Member
Chuck E Cheese
05.2022 - 03.2024
Associate of Arts - Health Sciences
College of Southern Nevada