Mariah Davis
Reno,NV
Summary
I have achieved significant improvements in customer satisfaction and operational efficiency, leveraging strong public service orientation and technical skills over my time working in customer service. I've learned to be organized, how to time manage, and problem solve in all my job experiences. Being dedicated and dependable to every single job I have had is what has made me gain more experience and knowledge. It has made me more personable, committed, interactive, and able to handle fast paced environments. Always willing to go the extra mile to problem solve with others and focus on the quality rather then speed. Being goal oriented is what motivates me to enhance my capabilities to be effective in my work environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Parkway Athletc Club
04.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
Material Handler
Chewy Warehouse
04.2024 - 08.2024
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept areas organized, clean, and secure to fully protect company assets.
Assistant Librarian
Sonoma State University
08.2023 - 03.2024
- Developed positive relationships with patrons from diverse backgrounds ensuring equal access to all information resources.
- Supported community engagement through the facilitation of various library programs and events.
- Enhanced students satisfaction by providing efficient, accurate, and friendly research assistance.
- Set up computer and digital device access, providing assistance with use and operation.
Restaurant Hostess
Mofos Pizza and Pasta
11.2021 - 04.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
No Degree - Psychology
Sonoma State University
Rohnert Park, CAHigh School Diploma -
Galena High School
Reno, NV06.2023
Skills
- Customer Service
- Website Maintenance
- Telephone Etiquette
- Forklift Operations
- Scheduling
- POS system operations
- Cash Handling
- Public Service Orientation
Certification
- First Aid Certification - American Heart Association.
Hobbies
In my free time, being out in the nature such as hiking, running, or rock climbing is what I strive off of. I've been a runner most of my life and I currently have been rock climbing outdoors as a recent hobby. The bond you build with the running community and the climbing community is heart warming. That is my favorite thing about these sports, you build strong connections, which help improve my skills in customer service. I enjoy meeting new people everyday especially if its something we have in common.
Timeline
Front Desk Receptionist
Parkway Athletc Club
04.2024 - Current
Material Handler
Chewy Warehouse
04.2024 - 08.2024
Assistant Librarian
Sonoma State University
08.2023 - 03.2024
Restaurant Hostess
Mofos Pizza and Pasta
11.2021 - 04.2023
No Degree - Psychology
Sonoma State University
High School Diploma -
Galena High School