Summary
Overview
Work History
Education
Skills
Contact
Languages
References
Timeline
Generic

Mariah Frykholm

Joliet,IL

Summary

A committed worker who takes initiative to complete tasks and leads an encouraging, positive attitude about the job to bring cohesion to the team.

Overview

6
6
years of professional experience

Work History

Breakfast Attendant

Springhill Suites Chicago Bolingbrook
Bolingbrook, IL
08.2024 - Current
  • Prepared hotel breakfast foods, including but not limited to scrambled eggs, bacon, sausage, breakfast sandwiches, and oatmeal
  • Greeted and assisted hotel guests as they came down to breakfast
  • Washed dishes, and cleaned up the breakfast room and kitchen
  • Assisted with front desk operations as needed

Housekeeping Manager

Springhill Suites Chicago Bolingbrook
Bolingbrook, IL
02.2024 - 08.2024
  • Supervised hotel housekeeping staff on a daily basis
  • Maintained an inventory of hotel room goods to ensure an adequate supply
  • Assisted with cleaning rooms as needed

Assistant General Manager

Hampton Inn Chicago Orland Park
Orland Park, IL
07.2023 - 01.2024
  • Prepared the brand-new hotel by inspecting furniture for damage, helping place amenities in the rooms, attending pre-opening meetings with Hilton, assisting in getting key card, credit card, and telephone systems integrated prior to the hotel's opening
  • Managed operations of the hotel as well as completed administrative tasks such as scheduling, payroll, bank cash deposits, and data entry
  • Assisted in ordering hotel supplies including but not limited to breakfast items, lobby market items, and housekeeping supplies

Front Office Manager

Country Inn & Suites Tinley Park
Tinley Park, IL
03.2023 - 07.2023
  • Managed the front office by reviewing guest accounts and upcoming reservations
  • Supervised the front desk staff by encouraging accuracy in Opera Property Management System usage and courteous guest service
  • Trained new front desk hires
  • Assisted in inspecting guest rooms as needed
  • Assisted in breakfast attendant shifts as needed

Front Office Lead

Fairfield Inn Joliet South
Joliet, IL
10.2021 - 03.2023
  • Trained new front office hires to use the Fosse Property Management System, complete front office shift checklists accurately, demonstrate cordial customer service skills, and to wash, dry, and fold the hotel's laundry
  • Maintained checks on guest ledgers, running bucket checks on in-house folios, and ensuring that all front desk associates' shift check lists were completed accurately
  • Coached front office associates on any performance issues, including but not limited to professionalism issues, issues with operating the property management system, and issues maintaining guest accounts and folios
  • Resolved guest issues by listening to the guest to find the best solution for service recovery
  • Covered additional front desk shifts as needed

Front Office Associate

Fairfield Inn Joliet South
Joliet, IL
10.2020 - 10.2021
  • Checked in guests by checking their identification, processing payments for their stays and offering keys to their rooms in a cordial manner
  • Printed reports and processed advance deposits and credit card authorizations as required using the Fosse Property Management System
  • Washed, dried, and folded the hotel's laundry throughout each front desk shift

Laundry Attendant

Comfort Inn Romeoville - Bolingbrook
Romeoville, IL
06.2020 - 03.2021
  • Washed, dried, and folded the hotel's sheets, towels, comforters, and bed scarves
  • Attended to the hotel's public areas by mopping floors, dusting and disinfecting surfaces, and taking out trash

Housekeeper's Assistant

Fairfield Inn Joliet South
Joliet, IL
06.2020 - 10.2020
  • Stripped all vacant dirty rooms of their linens
  • Washed, dried, and folded all of the hotel's soiled laundry, including sheets, towels, comforters, rags, and reclaim materials
  • Maintained cleanliness of the hotel's public areas, including the lobby, breakfast room, hallways, staircases, and employee areas

Breakfast Attendant

Fairfield Inn Joliet South
Joliet, IL
08.2019 - 03.2020
  • Prepared breakfast items including but not limited to scrambled eggs, bacon, sausage links, omelets, and biscuits and gravy
  • Washed, rinsed, and sanitized breakfast dishes
  • Maintained breakfast room and kitchen cleanliness by disinfecting tables and counters, mopping floors, and performing weekly deep cleans

Room Attendant

Fairfield Inn Joliet South
Joliet, IL
08.2018 - 07.2019
  • Cleaned and prepared guest rooms for arrivals by making beds, disinfecting surfaces, replenishing room amenities, and vacuuming floors
  • Helped maintain general cleanliness of the hotel by vacuuming hallways, disinfecting windows and tables, and shampooing carpets

Education

Associate of Arts -

Joliet Junior College
Joliet, IL
12-2024

High School Diploma -

Joliet Central High School
Joliet, IL
01-2018

Skills

  • Highly detail oriented
  • Always willing to learn new things
  • Leadership background in the hotel industry

Contact

Joliet, IL 60435

Languages

Spanish
Professional
Romanian
Elementary

References

References available upon request.

Timeline

Breakfast Attendant

Springhill Suites Chicago Bolingbrook
08.2024 - Current

Housekeeping Manager

Springhill Suites Chicago Bolingbrook
02.2024 - 08.2024

Assistant General Manager

Hampton Inn Chicago Orland Park
07.2023 - 01.2024

Front Office Manager

Country Inn & Suites Tinley Park
03.2023 - 07.2023

Front Office Lead

Fairfield Inn Joliet South
10.2021 - 03.2023

Front Office Associate

Fairfield Inn Joliet South
10.2020 - 10.2021

Laundry Attendant

Comfort Inn Romeoville - Bolingbrook
06.2020 - 03.2021

Housekeeper's Assistant

Fairfield Inn Joliet South
06.2020 - 10.2020

Breakfast Attendant

Fairfield Inn Joliet South
08.2019 - 03.2020

Room Attendant

Fairfield Inn Joliet South
08.2018 - 07.2019

Associate of Arts -

Joliet Junior College

High School Diploma -

Joliet Central High School

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Mariah Frykholm