Mariah Harris
Byram,USA
Summary
Professional shift supervisor with strong leadership skills and focus on team collaboration. Skilled in managing daily operations, resolving conflicts, and ensuring high performance standards. Known for adaptability and delivering results in fast-paced environments. Strong organizational abilities and effective communication, fostering productive and positive workplace.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shift Lead
Walgreens
06.2023 - 01.2024
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Patient Care Assistant
Baptist Memorial Hospital
05.2023 - 06.2023
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Enhanced patient comfort by providing compassionate and attentive care.
Automotive Logistics Specialist
U.S. Army National Guard
06.2015 - 06.2023
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Maintained compliance with all relevant regulations, ensuring safe transportation of goods while avoiding costly fines or penalties due to non-compliance issues.
- Developed strong relationships with carriers to secure competitive rates and improve delivery times.
CUSTOMER SERVICE REPRESENTATIVE
Blackboard Anthology
07.2022 - 01.2023
- Met personal, team and company goals in customer service environment
- Handled customer inquiries, payments and service requests
- Enhanced customer satisfaction with fast, knowledgeable service
- Managed customer calls efficiently in fast-paced call center environment
TELEMARKETER / CUSTOMER SERVICE REPRESENTATIVE
Quantum 3 Media
02.2022 - 06.2022
- Maintained detailed records of interactions to facilitate future follow-up
- Determined timing and motivation and redirected concerns to manage and nurture prospect relationships
- Followed clearly defined conversion management best practices to meet targets
- Answered phone calls quickly and efficiently to exceed target goals for customer phone contacts
CUSTOMER SERVICE REPRESENTATIVE
Savilinx
10.2020 - 01.2022
- Managed customer calls efficiently in fast-paced call center environment
- Built trusting relationship with customers to better understand needs
- Handled customer inquiries, payments and service requests
- Delivered fast and friendly service to handle questions and service complaints
- Met personal, team and company goals in customer service environment
- Enhanced customer satisfaction with fast, knowledgeable service
Education
ADN - Nursing
Holmes Community College
Goodman, MS12-2025
Bachelor of Arts - Allied Health
University of Mississippi
University, MS05-2023
Skills
- Customer service focus
- Guest service
- Team motivation
- Sales proficiency
- Vital signs monitoring
- Written and verbal communication
- Documentation
- Room preparation
- ADL support
Certification
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
Timeline
Shift Lead
Walgreens
06.2023 - 01.2024
Patient Care Assistant
Baptist Memorial Hospital
05.2023 - 06.2023
CUSTOMER SERVICE REPRESENTATIVE
Blackboard Anthology
07.2022 - 01.2023
TELEMARKETER / CUSTOMER SERVICE REPRESENTATIVE
Quantum 3 Media
02.2022 - 06.2022
CUSTOMER SERVICE REPRESENTATIVE
Savilinx
10.2020 - 01.2022
Automotive Logistics Specialist
U.S. Army National Guard
06.2015 - 06.2023
ADN - Nursing
Holmes Community College
Bachelor of Arts - Allied Health
University of Mississippi
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