Mariah Herrero
Spring,TX
Summary
Proven professional with a solid background in customer service and cash handling, honed at Rudy's "Country Store" and Bar-B-Q and Hilton Doubletree Hotel. Excelled in managing high-volume transactions and calls, ensuring accuracy and efficiency. Demonstrates exceptional teamwork and customer assistance skills, contributing to significant improvements in service quality and operational efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cashier
Rudy's "Country Store" and Bar-B-Q
Spring, TX
01.2022 - 07.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Manage take out and online orders.
- Closing procedures.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled phones and answered questions or concerns customers may have had.
PBX Hotel Operator
Hilton Doubletree Hotel
Houston, TX
09.2023 - 02.2024
- Managed a high volume of incoming calls from both internal and external sources, ensuring efficient call routing and minimal wait times.
- Worked closely with front desk staff to confirm guest reservations and provide assistance when needed, fostering teamwork across departments.
- Ensured accurate record-keeping of all calls received, facilitating improved data analysis for future improvements in service quality.
- Assisted management in streamlining communication processes within hotel departments, resulting in increased efficiency.
- Trained new PBX operators on best practices in telephone etiquette, helping maintain consistency across all team members.
Education
Bachelor of Science - Exercise Science
University of Houston
Houston, TX2026
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cleaning and sanitizing
- Money Handling
- Cash Register Operation
- Order Taking
- Product restocking
- Merchandise Restocking
- Honest and Dependable
- Adaptable and Flexible
- Team Collaboration
Certification
OSHA 30 hour certification
Languages
Spanish
Elementary
Timeline
PBX Hotel Operator
Hilton Doubletree Hotel
09.2023 - 02.2024
Cashier
Rudy's "Country Store" and Bar-B-Q
01.2022 - 07.2024
Bachelor of Science - Exercise Science
University of Houston