Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Mariah Jackson

Pompano Beach,FL

Summary

Versatile and results-oriented professional with a proven track record at Chrysalis Health Center, adept in customer service and critical thinking. Excelled in high-stress situations, enhancing customer loyalty and operational efficiency. Skilled in Microsoft Excel and active listening, consistently achieving positive outcomes in patient care and security management.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Health Aide/Hst

Sierra Lifecare
10.2023 - 07.2024
  • Improved patient comfort by providing attentive and compassionate care.
  • Monitored vital signs and reported changes in condition to medical staff, ensuring timely interventions.
  • Recorded patient information in patient journals and notified nursing supervisors of changing or unusual conditions.
  • Contributed to a positive work atmosphere through effective teamwork, communication, and collaboration with colleagues.

Customer Service Representative/intake Specialist

Chrysalis Health Center
05.2021 - 10.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Security Officer

U.s.a Security
11.2019 - 03.2021
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Education

Dillard High School
Fort Lauderdale, FL

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Computer proficiency
  • Microsoft Excel
  • Scheduling
  • Paperwork processing

Languages

English
Full Professional

Certification

•Health Aide


•CPR

Timeline

Health Aide/Hst

Sierra Lifecare
10.2023 - 07.2024

Customer Service Representative/intake Specialist

Chrysalis Health Center
05.2021 - 10.2023

Security Officer

U.s.a Security
11.2019 - 03.2021

Dillard High School

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