Mariah Johnson
Beaumont,TX
Summary
Dynamic and detail-oriented professional with a proven track record at Premier Urgent Care, excelling in service excellence and effective communication. Skilled in optimizing patient flow and enhancing operational efficiency through meticulous appointment management and insurance verification. Committed to maintaining confidentiality and improving client satisfaction in fast-paced environments.
Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Premier Urgent Care
Beaumont, TX
07.2024 - Current
- Managed appointment scheduling using electronic health record systems to optimize patient flow.
- Verified insurance information and collected co-pays, maintaining accuracy in financial transactions.
- Assisted clinical staff by preparing patient charts and ensuring necessary documentation was complete.
- Maintained cleanliness and organization of the front desk area for efficient operations.
- Handled multi-line phone system effectively, prioritizing calls based on urgency and nature of inquiries.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Greeted patients and managed check-in processes efficiently to enhance patient experience.
- Scheduled appointments and coordinated with medical staff to optimize clinic workflow.
Phlebotomist
Biolife Plasma Services
Beaumont, TX
09.2022 - 02.2023
- Collected blood samples from donors, ensuring adherence to safety protocols and guidelines.
- Conducted thorough donor screenings, assessing medical history for eligibility.
- Performed venipunctures and capillary draws with precision to minimize discomfort.
- Maintained accurate records of donations and ensured compliance with regulatory standards.
Eligibility Specialist
SAVISTA
Beaumont, TX
06.2020 - 07.2022
- Evaluated eligibility criteria for various programs, ensuring compliance with regulations.
- Processed applications efficiently, maintaining high accuracy in data entry and documentation.
- Collaborated with team members to streamline workflow processes, enhancing operational efficiency.
- Assisted clients in understanding program requirements, improving overall client satisfaction.
Patient Administrator
Baptist Hospital
Beaumont, TX
04.2019 - 12.2022
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Coordinated insurance verification processes, ensuring accuracy and compliance with hospital policies.
- Assisted in training new administrative staff on electronic health record systems and best practices.
- Streamlined patient intake procedures to improve data collection accuracy and reduce wait times.
- Increased accuracy of billing procedures by thoroughly verifying insurance coverage details before appointments.
- Maintained strict confidentiality standards, ensuring all sensitive information remained secure and adhering to HIPAA regulations.
Education
High School Diploma -
Ozen High School
Beaumont, TX05-2015
Skills
- Effective communication
- Effective communication
- Effective communication
- Effective communication
Timeline
Front Desk Receptionist
Premier Urgent Care
07.2024 - Current
Phlebotomist
Biolife Plasma Services
09.2022 - 02.2023
Eligibility Specialist
SAVISTA
06.2020 - 07.2022
Patient Administrator
Baptist Hospital
04.2019 - 12.2022
High School Diploma -
Ozen High School