Summary
Work History
Education
Skills
Timeline
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MARIAH JOLFAIE

Memphis,Tennessee

Summary

Results-driven and highly efficient professional with a decade-long track record of delivering exceptional customer service in remote settings. Demonstrated expertise in managing multiple tasks with accuracy and efficiency. Adept at problem-solving and strong communication skills aimed at ensuring customer satisfaction and driving company growth.

Work History

Customer Service Representative

Conduent
2022 - Current
  • Managed 80% of customer orders and inquiries through various channels, including phone, email, and in-person communication, prioritizing high-quality service delivery
  • Delivered exceptional customer service by actively listening to customer needs and providing appropriate solutions
  • Demonstrated utmost professionalism in handling customer information while maintaining strict confidentiality
  • Proactively strived to resolve customer issues during the initial interaction to enhance customer satisfaction.

Customer Support Representative

Copart
2021 - 2023
  • Created a welcoming and valued customer experience by providing product information and answering inquiries throughout the company
  • Automated deposits, payments, and documentation reports, reducing production time by 75%
  • Maintained adherence to quality control policies and procedures to enhance customer satisfaction
  • Scheduled in-office appointments, while effectively communicated the benefits and features of upcoming services.

Lead Customer Service Agent

CVS Health
2021 - 2022
  • Communicated with customers in a clear, concise, and courteous manner, ensuring effective understanding and resolution
  • Answered 100% of customer telephone calls promptly to eliminate on-hold wait times
  • Resolved customer complaints and maintained a clean and organized checkout area
  • Achieved customer service goals and surpass customer expectations
  • Handled sensitive patient information in compliance with HIPAA regulations.

Education

Nursing

University of Memphis
Memphis, TN
2025

High School Diploma -

Cordova High School
2020

Skills

  • Excellent communication skills, written and verbal
  • Proficient In CRM/SAP/Zendesk Salesforce systems and Microsoft Word
  • Excellent attention to detail and accuracy In data entry and record keeping
  • Flexible to change and procedures
  • Transcription
  • Error Identification
  • LiveChat Support
  • Administrative Support
  • Ability to thrive in a fast-paced environment
  • Ability to multi-task and manage time effectively
  • Organized and detail oriented
  • Phone Etiquette
  • Escalation Handling
  • Project management
  • Typing speed of 80 wpm

Timeline

Customer Service Representative

Conduent
2022 - Current

Customer Support Representative

Copart
2021 - 2023

Lead Customer Service Agent

CVS Health
2021 - 2022

Nursing

University of Memphis

High School Diploma -

Cordova High School

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MARIAH JOLFAIE