Mariah Kilgus
Dunlap,IL
Summary
Customer-focused Cashier Team Lead with driven work ethic and documented record of excellent guest service & quick on POS to keep the line moving. Friendly with strong communication and interpersonal skills to maintain loyal business. Offering great problem-solving skills to quickly address customer questions and concerns.
Overview
3
3
years of professional experience
Work History
Cashier Team Lead/Assistant Chef
Grace Catering Co.
Peoria, IL
07.2021 - Current
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Trained new cashiers on proper use of registers and store policies.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Processed refunds and exchanges according to company policy.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Assisted customers with locating items within the store when requested.
- Rotated frozen and refrigerated food items with new deliveries to prevent spoilage.
- Cleaned and sanitized food preparation areas, complying with hygiene codes and health and safety standards.
- Prepared salads and meats according to recipes, chopping, and storing items for later use.
- Partnered with staff members during catered and specialized occasions to serve food and drinks to guests.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
Education
High School Diploma -
Homeschooled
06-2022
Skills
- Cash Drawer Reconciliation
- Customer Service
- POS System Operation
- Positive Attitude
- Cash Handling
- Upselling strategies
Affiliations
- Hiking
- Painting
- Being outdoors
- Pickleball
References
References available upon request.
Timeline
Cashier Team Lead/Assistant Chef
Grace Catering Co.
07.2021 - Current
High School Diploma -
Homeschooled
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