Mariah Lopez
Sweetwater,TX
Summary
Dynamic customer service professional with a proven track record at Porters, excelling in cash handling and conflict resolution. Recognized for enhancing customer satisfaction through effective communication and relationship building. Committed to maintaining high standards of service, consistently achieving positive feedback and fostering loyalty among patrons.
Offering excellent interpersonal skills and passion for customer service, ready to learn and grow in dynamic environment. Brings ability to quickly understand and adapt to new procedures and technologies, including efficient problem-solving and multitasking. Ready to use and develop effective communication and organizational skills in Desired Position role.
Transitioning from customer-focused environment where skills in communication and issue resolution were developed. Developed knack for understanding client needs and providing tailored solutions in fast-paced setting. Looking to leverage these transferable skills in new field to drive positive outcomes and contribute to organizational success.
Tenacious Representative possessing dynamic interpersonal expertise for developing fruitful customer relationships. Adept mediator of client requirements and organizational interests promoting mutually beneficial deals. Focused communicator fostering favorable service applications for maximizing customer interest and satisfaction.
Overview
2026
2026
years of professional experience
Work History
Cashier
Porters
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Dasher
DoorDash
Hobbs, NM
03.2025 - 04.2025
- Improved customer satisfaction by providing timely and accurate deliveries.
- Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
- Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity.
- Navigated efficiently through various delivery routes for expedited service.
- Developed and maintained professional relations between customer, store personnel, and company.
- Maintained excellent ratings by consistently delivering orders in a professional manner.
- Provided exceptional customer service, greeting patrons warmly upon arrival for enhanced rapport building.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Ensured order accuracy, double-checking items before leaving the pickup location.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Adhered strictly to food safety guidelines when handling and transporting orders for utmost quality assurance.
- Optimized fuel efficiency by planning effective driving routes and minimizing idle time between orders.
Representative
City of Lovington
Lovington NM
05.2024 - 01.2025
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
- Streamlined internal processes for improved efficiency, reducing overall costs for the organization.
- Led successful campaign to increase funding for mental health services, improving access for residents.
- Raised awareness on environmental issues by organizing and participating in community clean-up events, leading to increased public engagement.
- Spearheaded development of mobile app for constituents to report issues directly, enhancing service delivery and satisfaction.
Education
High School -
Seminole High School
Seminole, TX10.2022
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Time management skills
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Cash handling and management
- Customer relations
- Cash register operation
- Written and verbal communication
- Professionalism and courtesy
- Conflict resolution
- Product knowledge
- Issue resolution
- POS systems
- Staff training
- Guest inquiries
- ID verification
- Daily reporting
- Loss prevention
- Proficient in software
- Sales techniques mastery
- Honest and dependable
- Financial records oversight
- Hospitality and accommodation
- Basic math
- Complaint resolution
- Computer skills
- Software skills
- Writing skills
Timeline
Dasher
DoorDash
03.2025 - 04.2025
Representative
City of Lovington
05.2024 - 01.2025
Cashier
Porters
High School -
Seminole High School