Mariah McCain
La Vista,NE
Summary
Seasoned Customer Associate with 6 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Hyvee
05.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Provided training and support to new associates to help provide high-quality customer service.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
Daycare Teacher
Elite Childcare Academy
06.2019 - 02.2021
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Monitored classroom to verify safe and secure environment.
- Established positive relationships with students and families.
Cashier Team Lead
Piezons
05.2017 - 09.2019
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Received and processed customer payments.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated POS cash register and equipment to collect payments.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Education
No Degree - Dental Hygiene
Metropolitan Community College
Omaha, NE05.2025
High School Diploma -
Papillion La Vista South High School
Papillion, NE05.2019
Skills
- Project Management
- Presenting Solutions
- Quality Assurance
- Exceptional Communicator
- Safety Regulations
- Customer Service and Assistance
Timeline
Customer Service Associate
Hyvee
05.2021 - Current
Daycare Teacher
Elite Childcare Academy
06.2019 - 02.2021
Cashier Team Lead
Piezons
05.2017 - 09.2019
No Degree - Dental Hygiene
Metropolitan Community College
High School Diploma -
Papillion La Vista South High School
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