Mariah Ortega
815 S Vance St,CO
Summary
Professional healthcare leader with strong background in medical assistance. Skilled in patient care, administrative tasks, and clinical support. Highly reliable with focus on teamwork and adaptability to changing needs. Known for excellent communication, organizational skills, and results-driven approach.
Overview
6
6
years of professional experience
Work History
Lead Medical Assistant
Denver Health Hospital
1339 S Federal Blvd, Denver, CO 80219
05.2026 - Current
- Supervised daily operations of medical assistant team, ensuring efficient workflow and patient care delivery.
- Trained and mentored junior medical assistants on clinical procedures and best practices.
- Collaborated with physicians to ensure accurate documentation and patient follow-up protocols.
- Managed inventory of medical supplies, maintaining optimal stock levels for uninterrupted services.
- Developed training materials for onboarding new staff, fostering a culture of continuous learning.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Medical Assistant
Vitality at Mile High - Concierge Primary Care
7333 W Jefferson Ave - Suite 300
03.2025 - 05.2026
- Provided high-touch clinical and administrative support in a concierge primary care practice with a reduced patient panel, ensuring personalized, patient-centered care
- Assisted physicians with extended wellness exams, preventive screenings, and chronic disease management
- Performed clinical duties including vital signs, EKGs, phlebotomy, injections, medication reconciliation, and point-of-care testing
- Coordinated same-day and next-day appointments, prioritizing urgent patient needs in a fast-paced concierge environment
- Served as a primary point of contact for MDVIP members, delivering exceptional customer service and maintaining strong patient relationships
- Managed patient communications via phone, secure messaging, and in-office interactions to ensure timely follow-up and continuity of care
- Prepared patients for annual MDVIP wellness visits, including health risk assessments, diagnostics, and preventive care planning
- Maintained accurate and compliant electronic medical records (EMR/EHR) while adhering to HIPAA and practice protocols
- Supported care coordination with specialists, labs, and imaging centers to ensure seamless patient experiences
- Assisted with onboarding new MDVIP members, explaining practice services and membership benefits
- Monitored and followed up on lab results, referrals, and physician orders to support proactive care management
Pediatric Medical Assistant
Denver Health
1100 Federal Blvd
12.2024 - 05.2026
- Provided compassionate clinical support in a pediatric office, caring for infants, children, and adolescents in a fast-paced environment
- Assisted pediatric providers with well-child visits, sick visits, and developmental screenings
- Accurately obtained and documented vital signs, growth measurements, and medical histories for pediatric patients
- Administered age-appropriate immunizations and injections while following vaccine schedules and safety protocols
- Prepared exam rooms and patients for procedures, ensuring a calm and child-friendly experience
- Educated parents and caregivers on vaccines, medications, after-visit care, and preventive health guidelines
- Performed point-of-care testing (e.g., rapid strep, flu, RSV, urinalysis) and documented results in the EHR
- Maintained accurate patient records and ensured compliance with HIPAA and pediatric care standards
- Managed appointment scheduling, referrals, and follow-up calls with families to support continuity of care
- Collaborated with providers, nurses, and front-office staff to deliver efficient, high-quality pediatric care
- Demonstrated strong communication skills when working with anxious children and concerned parents
Referral Coordinator
Mile High Family Medicine
7444 W Alaska Dr STE 200, Lakewood, CO 80226
11.2022 - 11.2024
- Coordinated patient referrals to specialists, ensuring timely appointments and follow-ups.
- Managed electronic health records (EHR) to maintain accurate patient information and referral documentation.
- Collaborated with healthcare providers to streamline referral processes and improve patient care pathways.
- Educated patients on referral procedures, enhancing understanding and satisfaction with the process.
Training Captain
Chick fil a
Lakewood, United States
02.2021 - 11.2022
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Maximized performance by monitoring daily activities and mentoring team members.
- Supervised team operations, ensuring adherence to quality standards and safety protocols.
- Coordinated shift schedules, optimizing coverage for peak business hours.
- Resolved customer issues promptly, fostering positive experiences and loyalty.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Sales Associate
Bath and Body works
lakewood, Denver
09.2020 - 02.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Increased sales by offering advice on purchases and promoting additional products.
Education
High School Diploma -
Abraham Lincoln High School
Denver5 2020
Certified Medical Assistant - Medical Assistant
Emily Griffith Technical College
Denver, CO09.2024
Skills
- Clinical leadership
- Vital signs monitoring
- Phlebotomy expertise
- Professionalism and ethics
- Team building and supervision
- Critical thinking
- Medical terminology knowledge
- CPR
- Compassionate
- Customer service
- Immunization administration
- Patient-focused care
- Trustworthy companion
Accomplishments
- Supervised team of 28 staff members.
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Volunteer Experience
- Mentoring middle school students for bilingual advice
- Supported new students with their registration at Abraham Lincoln High School
- Prepping meals for homeless people
- Interpret Spanish to english for many parents when there was a language barrier
Timeline
Lead Medical Assistant
Denver Health Hospital
05.2026 - Current
Medical Assistant
Vitality at Mile High - Concierge Primary Care
03.2025 - 05.2026
Pediatric Medical Assistant
Denver Health
12.2024 - 05.2026
Referral Coordinator
Mile High Family Medicine
11.2022 - 11.2024
Training Captain
Chick fil a
02.2021 - 11.2022
Sales Associate
Bath and Body works
09.2020 - 02.2021
High School Diploma -
Abraham Lincoln High School
Certified Medical Assistant - Medical Assistant
Emily Griffith Technical College