Mariah Perez
Phoenix,Arizona
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Eligibility Specialist
United Health Care: CSR
01.2022 - 08.2023
- Resolved discrepancies with client applications to verify eligibility.
- Engaged wider departments in accurate, timely paperwork completion.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
First Notice of Loss
Lemonade
09.2021 - 11.2022
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Created detailed assessments of damages to property and vehicles.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Short Term Disability Claims
Lincoln Financial Distributors
02.2021 - 08.2021
- Adhered to company requirements for patient interactions and care standards.
- Answered customer questions regarding deductibles.
- Provided advice to customers regarding claims, rights and insurance processes to prevent disputes.
- Reviewed new files to determine current status of injury claim and to develop plan of action.
Collections Specialist
CVS Omnicare
05.2020 - 02.2021
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
Auto Claims Adjuster
Liberty Mutual
02.2019 - 04.2020
- Issued payouts to claimants.
- Documented all findings in concise reports.
- Examined photographs and surveillance and any other documents relating to claims.
- Negotiated with claimants to settle claims.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
Education
Bachelors of Law - Law
University of Arizona
Tucson, AZ12.2024
Associate of Arts - Criminal Justice
South Mountain Community College
Phoenix, AZ05.2022
High School Diploma -
Bronx Engineering And Technology Academy
Bronx, NY07.2010
Skills
- Creative Solutions
- Program Knowledge
- Intakes and Assessments
- Telephone Etiquette
- Effective Communication Skills
Timeline
Eligibility Specialist
United Health Care: CSR
01.2022 - 08.2023
First Notice of Loss
Lemonade
09.2021 - 11.2022
Short Term Disability Claims
Lincoln Financial Distributors
02.2021 - 08.2021
Collections Specialist
CVS Omnicare
05.2020 - 02.2021
Auto Claims Adjuster
Liberty Mutual
02.2019 - 04.2020
Bachelors of Law - Law
University of Arizona
Associate of Arts - Criminal Justice
South Mountain Community College
High School Diploma -
Bronx Engineering And Technology Academy
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