Yolanda Robertson
Houston,TX
Summary
Supportive Medicaid Eligibility Specialist 3 with extensive application engagement and dedicated service skills. Professional with skill to maintain accurate records, schedule appointments and handle various administrative responsibilities.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Medicaid Eligibility Specialist 3
Texas Health And Human Service Commission
06.1997 - 10.2022
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Assisted clients with completion of applications and paperwork.
- Communicated with people from various cultures and backgrounds on application process.
- Interviewed applicants and explained scope of different available benefits.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Used computer-aided guidance packages such as skills assessment tools, career planners, psychometric tests and personal inventories to assist clients in determining strengths and weaknesses.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Excellent communication skills, both verbal and written.
Education
No Degree - Computer Engineering Technology
Prairie View A & M University
Prairie View, TX05.1987
Skills
- Administrative Support
- Medical Consultation
- Client Documentation
- Constructive Feedback
- Diagnostic Evaluation
- Creative Solutions
- Medication Education
- Financial Assistance
- Resource Information
- History Verification
- Applicant Support and Service
- Staff Meetings
- Intakes and Assessments
- Performance Improvement
Timeline
Medicaid Eligibility Specialist 3
Texas Health And Human Service Commission
06.1997 - 10.2022
No Degree - Computer Engineering Technology
Prairie View A & M University
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