Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mariah Soto

Harrisburg,PA

Summary

Dynamic and results-driven Sales Associate at EXPRESS with a proven track record in customer service and relationship building. Bilingual in Spanish and English, I excel in teamwork and problem-solving, ensuring exceptional guest experiences while maintaining high standards of store presentation and cash handling accuracy.

Positive, adaptable, and reliable with strong commitment to teamwork and customer service. Understands importance of maintaining clean and organized environment, coupled with skills in handling transactions and providing excellent customer experiences. Aiming to contribute to positive team atmosphere and ensure customer satisfaction.

Overview

3
3
years of professional experience

Work History

Sales Associate

EXPRESS
Camp Hill, PA
10.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Crew Member

HERSHEYPARK
Hershey, PA
04.2024 - 07.2025

Processed and packaged merchandise with efficiency and accuracy.

Operated cash register to ensure precise transaction management.

Delivered exceptional customer service by promptly addressing guest spills.

Kept the environment clean and make sure we follow safety guidelines regarding food.

Crew Member

HERSHEYPARK
Harrisburg, PA
06.2024 - 10.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.

Ride Operator

HERSHEYPARK
Hershey, PA
06.2022 - 08.2024
  • Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
  • Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
  • Enhanced rider experience by enforcing safety procedures and providing clear instructions.
  • Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
  • Operated variety of amusement park rides and monitored passenger safety and comfort.
  • Maintained a high level of professionalism and enthusiasm throughout long hours and challenging work conditions, fostering positive guest experiences.
  • Provided exceptional customer service, addressing guest concerns and inquiries promptly and professionally.
  • Reduced wait times by efficiently managing ride queues and implementing effective crowd control techniques.
  • Cleaned rides and attractions to reduce spread of germs and bacteria.

Education

John Harris High School
Harrisburg, PA

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Relationship building
  • Bilingual in Spanish and English

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Sales Associate

EXPRESS
10.2024 - Current

Crew Member

HERSHEYPARK
06.2024 - 10.2024

Crew Member

HERSHEYPARK
04.2024 - 07.2025

Ride Operator

HERSHEYPARK
06.2022 - 08.2024

John Harris High School
Mariah Soto