Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mariah White

College Station

Summary

I am seeking a full-time position that would let me use my extensive sales and customer service and administrative skills to ensure your company's ongoing success.

Knowledgeable and dedicated customer service professional with extensive experience in the Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer and business satisfaction to contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and detail-oriented with a passion for developing relationships to ensure the on going growth of your business.

Overview

8
8
years of professional experience

Work History

Outbound Sales & Service Representative

1800-CONTACTS
06.2023 - 11.2024
  • Make 600+ outbound calls per day to existing and targeted customers to sell and renew contact lens prescriptions
  • Educate customers on product benefits explaining features and answering all questions
  • Overcoming objections using friendly, persuasive strategies
  • Upselling additional products as need for product arises
  • Assisting the product support and Inbound team as needed
  • Delivered product demonstrations tailored to clients'' specific requirements, showcasing features that would benefit their businesses directly.
  • Streamlined the sales process for increased efficiency, ensuring accurate record-keeping, timely follow-ups, and successful deal closures.
  • Achieved sales targets consistently by utilizing persuasive communication skills and product expertise.

Election Technology Specialist

Harris County
08.2020 - 07.2022
  • Duties included preparing all election equipment including DAU's, JBS's, shield glass, and hand sanitizer stations for all early voting locations and election day sites for the Harris County area
  • Improved customer satisfaction by providing timely and effective technology support.

Administrative Assistant

Lane Staffing
01.2019 - 01.2020
  • Answered all calls at a high volume for 24 cities including Houston and Dallas
  • Responsvible for processing and screening employment applications and running background checks on all applicants
  • Final auditor for payroll and assisted with employee concerns regarding payroll
  • Scheduled and conducted walk in interviews
  • Interacted with current and potential clients

Packing Consultant

UPS
01.2017 - 01.2019
  • Greeted customers while inspecting packaged for all prohibited items
  • Properly packaged and shipped standard and custom items
  • Verified shipment guidelines and brokerage fees
  • Created international invoices
  • Set- up personal mailboxes for small businesses
  • Entered equipment into 3rd party workflows
  • Produced, customized, and printed banners, posters, business cards, etc
  • Handled GSR/Damaged claims
  • Processed all payments for shipments, print orders, etc
  • Collected pass due payments of completed jobs or services

Education

Medical Assistant Certificate -

College of Healthcare Professionals
05-2023

H. S Diploma -

Westbury High School
Houston, TX
06-2012

Skills

  • Can type 70 WPM
  • Problem solving
  • Communication
  • Proficient in Word
  • Proficient in Nitro
  • Proficient in Excel
  • Proficient in Outlook
  • Proficient in Google Docs
  • Customer service
  • Customer relationship building
  • Complex Problem-solving
  • Customer retention
  • Business development

Languages

English
Full Professional
Spanish
Limited Working

Timeline

Outbound Sales & Service Representative

1800-CONTACTS
06.2023 - 11.2024

Election Technology Specialist

Harris County
08.2020 - 07.2022

Administrative Assistant

Lane Staffing
01.2019 - 01.2020

Packing Consultant

UPS
01.2017 - 01.2019

Medical Assistant Certificate -

College of Healthcare Professionals

H. S Diploma -

Westbury High School

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Mariah White