Mariah Wiese

Ensured customer satisfaction through regular interactions.

Revised educational resources to align with current standards.

Ensured new hires were set up for success.

Contributed to team goals through cooperation.

Addressed and resolved escalations promptly.

Managed large influx of calls efficiently.

• Prepared fresh fruit, coffee and juices before breakfast opening each morning.
• Watched breakfast space to quickly identify guest and restocking needs.
• Engaged guests in conversation to understand needs and retrieve desired food items.
• Washed serving stations, utensils and equipment after each breakfast service.
• Maintained attractive, abundant and clean breakfast bar for 50+ guests per day.
• Compared guest list to inventory to plan daily complimentary breakfast service and request new supplies.
• Supervised activities of dining room staff to maintain service levels and support guest needs.
• Offered preferred tables and other special accommodations to VIP customers.
• Processed and prepared memos, correspondence, travel vouchers and other documents, routing them to appropriate personnel.
• Drafted and maintained incident reports, daily activity logs and other documents requested by management.
• Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
• Delivered key administrative support to coworkers, taking on additional tasks during peak times.
• Performed administrative support tasks, including Credit card balancing and Reports, completing all duties within required timeframes.
• Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
• Solved minor customer issues and escalated major problems immediately to General Manager.
• Created and optimized employee schedules to secure proper coverage for all shifts.
• Offered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
• Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
• Responded to inquiries and room requests made online, by phone or email.
• Monitored reservations to track incoming parties and special events.
• Arranged special accommodations for guests to maintain optimal satisfaction.
• Handled payment processing duties and provided customers with receipts and proper bills and change.
• Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
• Posted room charges such as food, liquor and telephone calls based on individual customer actions.
• Facilitated front desk operations for busy high-volume hotel.
• Managed customer complaints and rectified issues to complete satisfaction.
• Worked with management and Housekeeping to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
• Set guest and group reservations and processed check-ins and check-outs.
• Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
• Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
• Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
• Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
• Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
• Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
• Transmitted information or documents to customers, using computer, mail or facsimile machine.
• Protected team members and guests from accidents by following safety protocols and proactively monitoring all building areas for hazards.
• Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
• Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
• Assisted management with various tasks, including updating restaurant list and groups coming in for special projects.
• Computed guest billings and posted charges to room accounts.
• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
• Signed for packages, recorded all deliveries and distributed to inter-company personnel.
• Also CPR and First aid Certified
• On the emergancy response team

• Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
• Monitored client's well-being, safety and comfort under direction of physician.
• Supervised medication administration, personal hygiene and other activities of daily living.
• Dressed, groomed and fed patients with limited physical abilities to support basic needs.
• Conducted games and other activities to engage clients and provide mental stimulation and entertainment.
• Delivered high level of assistance with cooking, meal preparation and shopping.
• Managed various daily job tasks, including patient transportation and appointment scheduling.
• Helped clients stay happy and healthy by providing mental and emotional support.
• Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
• Maintained clean and well-organized environment to promote client happiness and safety.
• Planned optimal meals based on established nutritional plans.
• Answered questions and assisted with health system coordination, patient rights and privacy of personal information.
• Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
• Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care.
• Documented client progress in charts and logbooks.
• Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients.
• Maintained patient hygiene by administering bedpans, urinals, baths and shaves.
• Furnished personal care to clients within private home settings and championed patient independence and well-being.
• Improved patient outlook and daily living through compassionate care.

• Adhered to HIPAA confidentiality requirements by safeguarding files.
• Provided mental health support services to members and families.
• Met with multiple clients weekly.
• I took 1 to 3 clients out into the public to do socially engaging activities such as Bowling, Shopping, Lunch outings or just for a walk.
• Having to read each individual clients history of behaviors and or medical issues before taking them into the community.
• Also I worked in a group home setting with 6 individuals doing personal care along with some medical care.
• Charting was done as well.
• CPR and First Aid Certified
• Supervised medication administration, personal hygiene and other activities of daily living.
• Monitored client's well-being, safety and comfort under direction of physician.
• Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
• Dressed, groomed and fed patients with limited physical abilities to support basic needs.
• Conducted games and other activities to engage clients and provide mental stimulation and entertainment.
• Delivered high level of assistance with cooking, meal preparation and shopping.