Maria Isabel Herrera
Phoenix,AZ
Summary
Proven Sales Specialist with a track record of exceeding sales targets at The Home Depot Inc by leveraging exceptional relationship building and upselling skills. Fluent in multiple languages, adept at transforming customer interactions into lasting relationships and repeat business. Excelled in client relations and complaint resolution, significantly boosting customer satisfaction.
Overview
3
3
years of professional experience
Work History
Sales Specialist
The Home Depot Inc
9969 W Camelback Rd Phoenix, AZ 85037 United Stat
04.2021 - 06.2022
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.
- Delivered engaging sales presentations, effectively communicating the value of products and services to prospective clients.
Customer Service Cashier
Lowes Home Improvment
700 S Watson Rd Buckeye, AZ 85326 United States
12.2019 - 05.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
High School Diploma -
La Joya Community HighSchool
11650 W Whyman Ave Avondale, AZ 85323 United State05.2021
Skills
- Relationship building
- Client relations
- Customer service and care
- Upselling and cross selling
- Team collaboration
- Relationship selling
- Influencing skills
- FLUENT IN LANGUAGE
- Complaint resolution
Languages
Spanish
Native or Bilingual
Timeline
Sales Specialist
The Home Depot Inc
04.2021 - 06.2022
Customer Service Cashier
Lowes Home Improvment
12.2019 - 05.2020
High School Diploma -
La Joya Community HighSchool