Summary
Overview
Work History
Education
Skills
Languages
Timeline
Receptionist

Maria Jose Guevara

Norwalk

Summary

Proven receptionist with a track record of enhancing front desk operations and customer satisfaction at Shel Dental. Expert in office administration and adept at creating welcoming environments for visitors. Achieved a more efficient check-in process, demonstrating strong organizational and interpersonal skills. Skilled in appointment scheduling and handling sensitive information discreetly.

Overview

5
5
years of professional experience

Work History

Receptionist

Alliance for the Community Empowertment
02.2023 - 02.2025
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Answered central telephone system and directed calls accordingly.

Receptionist

Shel Dental
05.2020 - 01.2023
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
  • Reduced waiting times for visitors by implementing more efficient check-in process.

Education

Brien McMahon High School
Norwalk, CT
06.2019

Skills

  • Appointment scheduling
  • Office administration
  • Document management
  • Mail distribution
  • Business correspondence
  • Front desk operations

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Receptionist

Alliance for the Community Empowertment
02.2023 - 02.2025

Receptionist

Shel Dental
05.2020 - 01.2023

Brien McMahon High School

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Maria Jose Guevara