Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Maria L. Gonzalez

Staten Island

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Insurance Agent

New York Life Insurance Co
10.2024 - 12.2024
  • Maintained high standards of customer service by building relationships with clients
  • Worked closely with other team members to optimize sales strategies and achieve regional goals
  • Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service
  • Generated leads through cold-calling, networking and other outreach methods

Customer Service Manager

Larissa Buerano State Farm Agency
02.2021 - 10.2024
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions
  • Increased efficiency in handling customer inquiries by implementing advanced CRM system
  • Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided
  • Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities

Customer Service and Sales Associate

Larissa Buerano State Farm Agency
06.2009 - 02.2021
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
  • Educated customers about billing, payment processing and support policies and procedures
  • Collaborated with team members to achieve monthly sales targets
  • Contributed to sales growth by upselling products and services based on individual customer requirements
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge

Education

No Degree - Art History & Criticism

SUNY, Stony Brook
Stony Brook, NY

Skills

  • Quotes and sales
  • CRM software
  • Client account management
  • Client needs analysis
  • Client retention
  • Relationship building
  • Cold calling
  • Data entry
  • Client prospecting
  • Customer service

Certification

  • Personal Lines Licensed Insurance Agent - New York Department of Financial Services
  • Life and Health Insurance License - New York Department of Financial Services

Timeline

Insurance Agent

New York Life Insurance Co
10.2024 - 12.2024

Customer Service Manager

Larissa Buerano State Farm Agency
02.2021 - 10.2024

Customer Service and Sales Associate

Larissa Buerano State Farm Agency
06.2009 - 02.2021

No Degree - Art History & Criticism

SUNY, Stony Brook
Maria L. Gonzalez