Maria L. Gonzalez
Staten Island
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Insurance Agent
New York Life Insurance Co
New York, NY
10.2024 - 12.2024
- Maintained high standards of customer service by building relationships with clients
- Worked closely with other team members to optimize sales strategies and achieve regional goals
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service
- Generated leads through cold-calling, networking and other outreach methods
Customer Service Manager
Larissa Buerano State Farm Agency
Staten Island, NY
02.2021 - 10.2024
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions
- Increased efficiency in handling customer inquiries by implementing advanced CRM system
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided
- Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities
Customer Service and Sales Associate
Larissa Buerano State Farm Agency
Staten Island, NY
06.2009 - 02.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Educated customers about billing, payment processing and support policies and procedures
- Collaborated with team members to achieve monthly sales targets
- Contributed to sales growth by upselling products and services based on individual customer requirements
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge
Education
No Degree - Art History & Criticism
SUNY, Stony Brook
Stony Brook, NYSkills
- Quotes and sales
- CRM software
- Client account management
- Client needs analysis
- Client retention
- Relationship building
- Cold calling
- Data entry
- Client prospecting
- Customer service
Certification
- Personal Lines Licensed Insurance Agent - New York Department of Financial Services
- Life and Health Insurance License - New York Department of Financial Services
Timeline
Insurance Agent
New York Life Insurance Co
10.2024 - 12.2024
Customer Service Manager
Larissa Buerano State Farm Agency
02.2021 - 10.2024
Customer Service and Sales Associate
Larissa Buerano State Farm Agency
06.2009 - 02.2021
No Degree - Art History & Criticism
SUNY, Stony Brook