Maria L. Martinez
Yuma,AZ
Summary
Dynamic Operations Manager with extensive experience at Dillards Department Store, excelling in operational management and financial analysis. Proven track record in driving sales growth and enhancing team performance through effective training and strategic planning. Adept at inventory control and fostering strong client relationships, ensuring compliance and operational excellence.
Overview
19
19
years of professional experience
Work History
Operations Manager
Dillards Department Store
Yuma , AZ
07.2022 - Current
- Worked effectively in a team of over 80 employees. Every day, I give the best support and make our workplace positive, leading to a more productive environment.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Recruiter, interviewer, and also would hire.
- Developed and implemented operational procedures to ensure quality standards are met.
- Oversaw financial management, budget management, accounting and payroll activities.
- Managed scheduling, training and inventory control.
Area Sales Manager
Dillards Department Store
Yuma, AZ
04.2018 - Current
- During this time period, I oversaw three different sales areas, driving sales increases within all three.
- Developed and assigned daily sales quotas, monthly schedules, and prepared for future events to drive business.
- Organized floor presentations depending on vendor directives.
- Keep departments fully staffed by outsourcing new recruits within the community and assist the interview process.
- Coached, developed and motivated team to achieve revenue goals.
- Developed and implemented strategic sales plans to accommodate corporate goals.
- Tracked sales goals and reporting results as necessary to upper management.
Shipping and Receiving Manager
Dillards Department Store
Yuma, AZ
05.2008 - Current
- Oversaw two non-sales departments: shipping and receiving, housekeeping, and cash office.
- Maintained and kept the entire store clean, fully supplied, and under compliance with all export and import standards.
- Oversaw all operational needs, worked closely with the Operations Manager to keep the store in compliance with all state and city regulations.
- Cash office responsibilities, process of store profits, and prepare the store's deposit. Follow proper policies and regulations to maintain all audit standards.
- Ensured that all customer orders were processed correctly and shipped on time.
- Managed the receiving and shipping of all incoming and outgoing orders, ensuring accuracy in product quantity, quality and condition.
Cashier Lead
Dillards Department Store
Yuma, AZ
06.2006 - Current
- Front desk clerk duties include answering incoming calls.
- Processed all store profits, and balanced the store vault.
- Conducted audits of the register tills to ensure compliance with company policies and procedures.
- Performed opening and closing duties such as setting up registers, counting money.
Education
Associate of Arts - Criminal Justice
Arizona Western College
Yuma, AZ05-2022
Skills
- Operational management
- Budget management
- Financial analysis
- Employee training
- Inventory control
- Sales strategy
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Operations Manager
Dillards Department Store
07.2022 - Current
Area Sales Manager
Dillards Department Store
04.2018 - Current
Shipping and Receiving Manager
Dillards Department Store
05.2008 - Current
Cashier Lead
Dillards Department Store
06.2006 - Current
Associate of Arts - Criminal Justice
Arizona Western College