Maria L Membreno
Las Vegas
Summary
Detail-oriented Clerk with experience in clerical management and office organization. Streamlined processes to enhance workflow efficiency and improve document coordination. Strong problem-solving skills and multitasking abilities support effective communication and office operations.
Organized professional with a background in office administration. Known for high productivity levels and the ability to efficiently complete tasks, ensuring smooth operations. Skilled in data entry, file management, and scheduling, with strong capabilities in multitasking and prioritizing workloads. Excel through communication, problem-solving, and adaptability, contributing to team success and operational excellence.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work History
Clerk
Ngroup by Alo Yoga
Las Vegas
11.2025 - Current
- Handled returns and exchanges while adhering to company policy and procedures.
- Worked with team members to facilitate efficient returns and provide outstanding customer service.
- Received, inspected and processed returned items from customers.
- Collaborated with team members to maintain organized return areas.
- Inspected returned products for defects or damages consistently.
- Inspected returned items to identify damage or defects, documenting information in database.
- Updated return documentation and maintained accurate logs daily.
- Generated detailed reports on all returns activities in a timely manner.
- Managed inventory records using warehouse management software.
- Maintained organized inventory to support daily operations and product availability.
- Rotated through various departments to meet demands of business.
- Updated databases with new and modified customer data.
Cleaning Supervisor
ABM Industries
Las Vegas
05.2023 - 12.2025
- Supervised cleaning teams to ensure compliance with safety standards.
- Trained new staff on cleaning procedures and equipment usage.
- Inspected facilities for cleanliness and adherence to company standards.
- Managed inventory of cleaning supplies and equipment maintenance.
- Developed cleaning schedules to optimize workflow efficiency.
- Coordinated communication between management and cleaning personnel.
- Conducted performance evaluations of team members regularly.
- Supervised the use of chemicals, materials, and equipment for cleaning and maintenance purposes.
- Managed daily cleaning operations and staff of up to 10 cleaners.
- Maintained records of completed tasks including work orders and time sheets.
- Collaborated with management teams on various projects relating to facilities upkeep and hygiene.
- Resolved customer complaints promptly and efficiently while ensuring a positive experience.
- Collaborated with front desk to respond promptly to guest requests and promote a positive experience.
Salesperson
Royal Prestige
Las Vegas
11.2022 - 03.2023
- Provided exceptional customer service and product knowledge to enhance sales experience.
- Engaged customers through effective communication and active listening techniques.
- Demonstrated product features and benefits to encourage informed purchasing decisions.
- Assisted in maintaining store displays to ensure an appealing shopping environment.
- Collaborated with team members to achieve sales goals and maintain store operations.
- Resolved customer inquiries and complaints promptly to ensure satisfaction and loyalty.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Assisted customers in selecting appropriate products or services for their needs.
Sales Executive
Globex Nicaragua
01.2021 - 03.2022
- Developed strong client relationships through regular follow-up and communication.
- Identified customer needs and recommended appropriate products.
- Conducted market research to understand trends and competitor offerings.
- Prepared detailed sales presentations for potential clients and partners.
- Participated in trade shows to promote Globex Nicaragua's product line effectively.
- Negotiated contracts with clients on behalf of the company.
- Initiated contact with prospects via email campaigns or cold calls to generate leads.
Bank Manager
BDF Nicaragua
04.2017 - 06.2018
- Managed daily banking operations and customer service strategies.
- Supervised staff training and development programs for new employees.
- Coordinated branch activities to ensure regulatory compliance and efficiency.
- Analyzed customer feedback to improve service quality and satisfaction.
- Led team meetings to discuss performance goals and operational improvements.
- Maintained relationships with local businesses to expand client base.
- Resolved customer inquiries quickly and efficiently while maintaining excellent service standards.
- Monitored loan portfolio performance, risk management activities, and compliance with regulatory requirements.
- Reviewed customer complaints and implemented solutions to enhance satisfaction.
- Prepared monthly reports on branch operations and submitted to corporate office.
- Processed and approved international and domestic wire transfers, cashed checks and posted deposits and withdrawals.
- Performed daily audits of cash drawers, deposits, withdrawals, transfers.
- Identified areas of operational weakness or potential fraud risks in the bank's systems.
- Created sales action plans to consistently meet employee retention, profit, customer experience and lending goals.
- Analyzed financial data to identify trends and opportunities for improvement.
- Directed team members in authorizing loans and opening checking and savings accounts.
- Explained benefits of various investment options to help customers fulfill personal investment goals.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Analyzed competitors and market trends to facilitate business growth.
- Coordinated preparation of external audit materials and external financial reporting.
Education
Postgraduate Degree in Managerial Psychology - Management Psychology
Universidad Politécnica De Nicaragua
Las Vegas, Nv 06.2017 - 04.2018
Bachelor's Degree in Marketing - Marketing And Publishing
Universidad Politécnica De Nicaragua
02.2013 - 05.2017
Intermediate Technician - Intermediate Technician in Business Administration
Fundacion Victoria
01.2011 - 12.2012
Bachiller En Ciencias Y Letras
Colegio San Ignacio De Loyola
Skills
- Inventory management
- Returns processing
- Warehouse software
- Cleaning procedures
- Sales techniques
- Relationship building
- Team collaboration
- Effective communication
- Problem solving
- Attention to detail
- Staff training
- Cash handling
- Quality control
- Correspondence writing
- Customer satisfaction
- Scanning and copying
- Expense reports
- Database management
- Database entry
- Sales expertise
- Confidentiality
- Verbal and writing communication
- Administrative support
- Meeting coordination
Languages
Spanish
Native/ Bilingual
English
Limited
Affiliations
- Advanced Brown Belt Athlete in Taekwondo
- Advanced proficiency in programs like SPSS, AutoCAD, and SketchUp.
- Guitarist
- Hiker
References
References available upon request.
Timeline
Clerk
Ngroup by Alo Yoga
11.2025 - Current
Cleaning Supervisor
ABM Industries
05.2023 - 12.2025
Salesperson
Royal Prestige
11.2022 - 03.2023
Sales Executive
Globex Nicaragua
01.2021 - 03.2022
Postgraduate Degree in Managerial Psychology - Management Psychology
Universidad Politécnica De Nicaragua
06.2017 - 04.2018
Bank Manager
BDF Nicaragua
04.2017 - 06.2018
Bachelor's Degree in Marketing - Marketing And Publishing
Universidad Politécnica De Nicaragua
02.2013 - 05.2017
Intermediate Technician - Intermediate Technician in Business Administration
Fundacion Victoria
01.2011 - 12.2012
Bachiller En Ciencias Y Letras
Colegio San Ignacio De Loyola