Maria L Olmo
Long Island City,NY
Summary
Knowledgeable desired position with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Overview
8
8
years of professional experience
Work History
Cashier Team Lead
Home Depot
New York, NY
05.2026 - Current
- Supervised cashier team to ensure efficient customer transactions and service excellence.
- Trained new cashiers on register operations, company policies, and customer engagement techniques.
- Monitored daily cash flow to maintain accuracy in cash handling and reporting procedures.
- Addressed customer inquiries and resolved issues promptly, enhancing overall shopping experience.
Senior Customer Service Representative
Avis Budget Group
Flushing, NY
05.2021 - 03.2025
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Mentored junior representatives, enhancing team performance and service quality.
- Streamlined complaint resolution processes, reducing response times and improving customer satisfaction ratings.
- Analyzed customer feedback to identify trends and recommend service improvements to management.
- Provided detailed vehicle information to customers, improving decision-making on rentals.
- Monitored inventory levels and coordinated vehicle maintenance schedules, optimizing fleet availability.
Sales Manager
ASPCA
New York, NY
06.2018 - 12.2021
- Developed and implemented sales strategies to enhance donor engagement and retention.
- Collaborated with marketing team to create targeted campaigns boosting outreach effectiveness.
- Analyzed data trends to identify opportunities for increasing donations and improving donor relations.
- Led training sessions for staff on effective sales techniques and customer relationship management tools.
Security Supervisor
Allied Universal Security Services
New York, NY
04.2019 - 07.2020
- Supervised daily security operations to ensure compliance with safety regulations and protocols.
- Trained and mentored staff on emergency response procedures and operational best practices.
- Conducted regular site inspections to identify vulnerabilities and implement corrective measures.
- Developed and enforced security policies to enhance operational efficiency and reduce incidents.
Education
CASAC - Addiction Counseling
Outreach
New York, NYHigh School Diploma -
William Cullen Bryant High School
Long Island City, NYAssociate of Applied Science - Nursing
Borough of Manhattan Community College
New York, NYSkills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Team management
Timeline
Cashier Team Lead
Home Depot
05.2026 - Current
Senior Customer Service Representative
Avis Budget Group
05.2021 - 03.2025
Security Supervisor
Allied Universal Security Services
04.2019 - 07.2020
Sales Manager
ASPCA
06.2018 - 12.2021
CASAC - Addiction Counseling
Outreach
High School Diploma -
William Cullen Bryant High School
Associate of Applied Science - Nursing
Borough of Manhattan Community College