Maria Lesly Sanchez Martinez
Manager
Vernon Hills,IL
Summary
Dynamic leader with proven expertise in operations management and team leadership, honed at Independent Eyewear Manufacturing. Excelled in enhancing product quality and reducing operational costs, demonstrating exceptional decision-making and relationship-building skills. Achieved significant improvements in employee engagement and customer satisfaction through innovative strategies and effective communication.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Language
Work History
Manager
Independent Eyewear Manufacturing
07.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
Receptionist
Super 8
02.2022 - 08.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Helped maintain office security by monitoring visitor access and issuing badges.
Education
No Degree - Nursing
College of Lake County
Grayslake, IL07-2028
Skills
Team leadership
Operations management
Strategic planning
Decision-making
Staff development
Relationship building
Cross-functional teamwork
Documentation and reporting
Expense tracking
Verbal and written communication
Goal setting
Coaching and mentoring
Data analysis
Accomplishments
- Collaborated with team of 8 in the development Polishing.
- Supervised team of 14 staff members. Within the warehouse Checking quality control Overall.
Timeline
Receptionist
Super 8
02.2022 - 08.2023
Manager
Independent Eyewear Manufacturing
07.2019 - Current
No Degree - Nursing
College of Lake County