Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maria Luz Reveles

Friona,TX

Summary

Dynamic professional with a background in education and finance, having worked hard as a Bank Teller at First National Bank of Hereford. Proven ability to motivate students and enhance engagement through innovative teaching methods. Skilled in maintaining confidentiality and accuracy in financial records, fostering trust and loyalty among clients.

Overview

22
22
years of professional experience

Work History

Bank Teller

First National Bank of Herefod
06.2021 - Current
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Counted and packaged currency and coins.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Educated customers on use of banking website and mobile apps.
  • Provided customer records, account statements and copies of checks.
  • Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
  • Educated customers on banking products, enabling them to make informed decisions about their finances.
  • Turned in excess cash to maintain drawer security.
  • Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
  • Processed loan payments accurately, contributing to the overall efficiency of branch operations.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Placed orders for customer checks and verified starting numbers.
  • Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
  • Removed mutilated currency from circulation.
  • Collaborated with team members to ensure smooth operations and high-quality service.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Maintained friendly and professional customer interactions.
  • Assisted customers with banking needs and inquiries.
  • Executed wire transfers, stop payments and account transfers.
  • Received loan and utility payments, sending funds to correct destinations.
  • Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.

6th Grade English and Language Arts Teacher/6th Grade Reading Teacher

Friona ISD
08.2019 - 05.2021
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
  • Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
  • Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
  • Implemented classroom management plan that reduced disruptions, creating more conducive learning environment.

Tax Preparer

HR Block
01.2014 - 04.2019
  • Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
  • Analyzed financial records to verify accuracy of tax returns.
  • Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
  • Increased client satisfaction by providing accurate and timely tax preparation services.
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Communicated with clients regarding tax situations, providing guidance on financial decisions.
  • Maintained compliance by adhering to current tax laws and regulations.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Handled complex cases involving small business owners, self-employed individuals, and those with investments or rental properties, showcasing versatility in expertise within the field of taxation.
  • Ensured compliance with federal and state tax regulations by staying up-to-date on the latest tax laws.
  • Assisted in resolving complex tax issues, strengthening client relationships and building trust.
  • Offered clients recommendations to reduce tax liabilities.

Teacher

Friona ISD
08.2009 - 05.2010
  • Implemented differentiated instruction techniques to accommodate diverse learning styles and needs within the classroom.
  • Collaborated with other teachers to develop cross-curricular lessons, promoting a deeper understanding of subject matter.
  • Established a positive classroom environment that fostered open communication and mutual respect among students.
  • Utilized various assessment tools to track student progress and adjust teaching strategies accordingly for improved outcomes.
  • Created classroom environment conducive to learning and appropriate to development and skill level of students.
  • Established and maintained highly structured classroom culture where students demonstrated respect, responsibility and dedication to studies.

8th Grade Reading/Spanish Teacher

Friona ISD
08.2003 - 05.2004
  • Used written exercises to test and develop reading and writing foreign languages.
  • Boosted student engagement with interactive activities that incorporated authentic materials from Spanish-speaking countries.
  • Enhanced cultural awareness in students by incorporating Spanish customs, traditions, and history into lessons.
  • Contributed to curriculum development, ensuring alignment with state standards and incorporation of best practices in foreign language instruction.
  • Evaluated student performance using various assessment tools, providing constructive feedback, and working closely with struggling learners to improve outcomes.

Education

Teaching EC-6

Wayland Baptist University
Plainview, TX
05-2003

Skills

  • Patience and empathy
  • Motivating students
  • Student engagement
  • Positive role model and mentor
  • Growth mindset
  • Classroom instruction
  • Student-centered learning

Timeline

Bank Teller

First National Bank of Herefod
06.2021 - Current

6th Grade English and Language Arts Teacher/6th Grade Reading Teacher

Friona ISD
08.2019 - 05.2021

Tax Preparer

HR Block
01.2014 - 04.2019

Teacher

Friona ISD
08.2009 - 05.2010

8th Grade Reading/Spanish Teacher

Friona ISD
08.2003 - 05.2004

Teaching EC-6

Wayland Baptist University

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