Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mariam Alaowad

Troy ,MI

Summary

Dynamic Sales Associate with a proven track record at Express, enhancing customer satisfaction through exceptional service and effective communication. Skilled in sales techniques and team collaboration, I excelled in training new staff and managing high-pressure situations, contributing to a welcoming store environment and increasing revenue through strategic recommendations.

Overview

1
1
year of professional experience

Work History

Sales Associate

Express
Troy, MI
11.2024 - Current
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Sales Associate

Tim Hortons
Rochester Hills, MI
11.2023 - 11.2024
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Managed efficient cash register operations.
  • Recommended complementary purchases to customers, increasing revenue.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Education

High School Diploma June 2025 -

Troy Athens High School
Troy

Skills

  • Customer service
  • Sales techniques
  • Effective communication
  • Team collaboration
  • Problem-solving skills
  • Outgoing personality
  • Money handling
  • Store opening and closing
  • Flexible schedule
  • Verbal/written communication

Timeline

Sales Associate

Express
11.2024 - Current

Sales Associate

Tim Hortons
11.2023 - 11.2024

High School Diploma June 2025 -

Troy Athens High School
Mariam Alaowad