Mariam Kamau
Flowery Branch,GA
Summary
Enthusiastic candidate with experience in customer service and front desk operations. Demonstrates strong interpersonal skills and a commitment to customer satisfaction. Ready to contribute to team goals and enhance client experiences.
Experienced with managing front desk responsibilities and ensuring guest satisfaction. Utilizes strong communication and interpersonal skills to provide exceptional service and address guest needs. Knowledge of handling reservations, check-ins, and customer inquiries effectively.
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
Work History
Front Desk Clerk
Grand Canyon University
Phoenix, AZ
11.2025 - Current
- Greeted and assisted visitors, providing information about university services and events.
- Managed front desk operations, ensuring efficient check-in and check-out processes for guests.
- Maintained accurate records of guest inquiries and requests in a customer management system.
- Coordinated room assignments, optimizing occupancy rates during peak periods.
- Responded promptly to phone calls and emails, addressing concerns with professionalism and efficiency.
- Adapted quickly to changing priorities, demonstrating flexibility in a fast-paced environment.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Enhanced guest satisfaction by promptly and professionally addressing inquiries and concerns.
- Contributed to team goals by maintaining a positive attitude and supporting coworkers during busy periods or challenging situations.
Cashier
Chick-fil-A
Kennesaw, GA
04.2022 - 11.2023
- Processed customer transactions efficiently using point-of-sale system.
- Maintained clean and organized work areas to enhance customer experience.
- Assisted customers with inquiries and resolved issues promptly.
- Collaborated with team members to streamline service during peak hours.
- Adhered to food safety and sanitation guidelines consistently.
- Enhanced overall customer satisfaction through friendly and attentive service.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
No Degree - Psychology
Grand Canyon University
Phoenix, AZ04.2029
High School Diploma -
Sprayberry High School
Marietta, GA05.2025
Skills
- Time management
- Customer service
- Hospitality services
- Administrative skills
- Listening skills
- Microsoft office
- Complaint resolution
- Payment processing
- Cash handling
- Multi-line phone systems
- Effective planning
- Reservation management
- Conflict management
- Brand promotion
Timeline
Front Desk Clerk
Grand Canyon University
11.2025 - Current
Cashier
Chick-fil-A
04.2022 - 11.2023
No Degree - Psychology
Grand Canyon University
High School Diploma -
Sprayberry High School