Mariam Konate
Summary
Dynamic professional with a proven track record in customer service and cash handling, honed at Burlington Coat Factory and other esteemed companies. Excelled in building customer relationships and team collaboration, significantly enhancing store environments and operational efficiency. Demonstrates exceptional work ethic, integrity, and a quick-learning ability, adept at managing high-pressure situations with patience and empathy.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cashier
Burlington Coat Factory Department Store
08.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Customer Service Cashier
Paradise Beauty Supply
10.2021 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Secretary
West African Gold Company SARL
09.2018 - 01.2021
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Education
GED -
Adult Education
Queens, NY09-2024
No Degree - Certificate
Cosmetology
Ouagadougou, Burkina Faso02-2021
No Degree - Certification
College De Tounouma
Bobo-Dioulasso ,Burkina Faso10-2017
No Degree - Diploma
College Sainte Marie De Tounouma
Bobo-Dioulasso, Burkina Faso05-2014
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Quick learner
- Time management skills
- Cash handling
- Team collaboration
Accomplishments
- Trained and mentored 3 employees.
Certification
- [State] Driver's License
Languages
French
Native or Bilingual
English
Full Professional
Madingo
Native or Bilingual
Timeline
Cashier
Burlington Coat Factory Department Store
08.2024 - Current
Customer Service Cashier
Paradise Beauty Supply
10.2021 - Current
Secretary
West African Gold Company SARL
09.2018 - 01.2021
GED -
Adult Education
No Degree - Certificate
Cosmetology
No Degree - Certification
College De Tounouma
No Degree - Diploma
College Sainte Marie De Tounouma
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