Mariam Ogboe
Brooklyn,NY
Summary
Passionate and energetic Supervisor with a solid history of achievement in Residential Shelters.Motivated team player with strong organizational and prioritization abilities. Client Coordinated services with other agencies, such as medical providers and mental health professionals and to ensure clients receive the best possible care. My ultimate goal as a worker is to empower clients to navigate difficult life situations and achieve their goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Case manager
Best Western Kensington
Brooklyn, NY
04.2023 - 10.2024
- Regularly track and analyze performance metrics, key performance indicators (KPIs), and other relevant data to assess individual, team, or departmental performance
- Collaborate with stakeholders to establish clear and measurable performance objectives aligned with the organization's overall goals and strategies
- Conduct performance appraisals and evaluations to assess individual or team performance against established goals and provide constructive feedback
- Identify areas for improvement and develop strategies, action plans, and training programs to enhance performance and productivity
- Provide guidance, support, and coaching to individuals or teams to help them improve their skills, knowledge, and performance
- Maintain accurate records of performance evaluations, feedback sessions, and performance improvement plans
- Prepare reports, presentations, and visualizations summarizing performance trends, progress, and recommendations for management and stakeholders
- Work closely with other departments, managers, and stakeholders to align performance objectives, share best practices, and foster a culture of continuous improvement
Residential supervisor
Johnson foundation
New York, NY
05.2022 - 03.2023
- Responsible for managing a caseload of clients, ensuring that they receive appropriate services and that their needs are being met
- Supervising and supporting a team of case managers which include hiring, training, and evaluating staff, as well as providing ongoing guidance and support
- Developing and implementing policies and procedures
- Responsible for developing and implementing policies and procedures for their team, ensuring that they comply with legal and regulatory requirements
- Collaborating with other professionals such as healthcare providers, social workers, and community organizations, to coordinate services and resources for clients
- Responsible for monitoring program outcomes and making adjustments as needed to improve the effectiveness of the Program
Case manager
project sunshine
Manhattan, NY
02.2018 - 03.2022
- Supervising and supporting a team of case managers which include hiring, training, and evaluating staff, as well as providing ongoing guidance and support
- Developing and implementing policies and procedures
- Responsible for developing and implementing policies and procedures for their team, ensuring that they comply with legal and regulatory requirements
- Responsible for managing a caseload of clients, ensuring that they receive appropriate services and that their needs are being met
- Collaborating with other professionals such as healthcare providers, social workers, and community organizations, to coordinate services and resources for clients
- Responsible for monitoring program outcomes and making adjustments as needed to improve the effectiveness of the Program
Consultant
EPIC, CSI COMPANY
01.2017 - 01.2018
- Company Overview: JACKSONVILLE, FL
- Assisted PHYSICIANS' Inpatient floors in Personalizing Preference list, Order sets, Note Templates, Educated Physician's on the Medication reconciliation workflow and capturing charges Configured Physician's Dragon Profile
- Participated in Soft Go Live and Scheduling Conversions
- Conducted Log-in labs on site prior to Go Live
- Participated in Technical Dress Rehearsal prior to Go Live
- Supported IP Nurses with MAR, Flowsheets, Care plan, Education, ADT, Avatar documentation
- Provided ad-hoc training to Nurses and Dr's on more complex workflows
- Troubleshoot and resolve all epic related issues, while escalating unresolved issues to the helpdesk to triage
- Trained Providers on the Planning, e-prescribing, prep for case, pre-documentation process
- Assisted Ambulatory providers with personalization of note templates, smartsets, smart phrases, sharing templates
- Effectively assisted front desk with creating new patient record, check in/Checkout, adding/modifying patient coverage and guarantor, reconciling cash drawer at the end of the shift
- Help clinicians in creating patient location, customizing patient list, and establishing relationship
- Assisted the unit clerk to assign patients to rooms and admit them in the unit
- Provided elbow support to End Users registering patients, scheduling/canceling appointments, creating telephone encounters and configuring, handling, and responding to In-Basket messages
- JACKSONVILLE, FL
Education
Bsc - Mass communication
University of Lagos
01.2015
Skills
- Microsoft Word
- Excel
- PowerPoint
- Data Processing
- Mainframe
- Salesforce
- Excellent speaking skills
- Good customer service
- Time management
- Human Resources Management Systems
- Employee Orientation
- Recruitment Management
Certification
- Scrum master certified
- Epic analyst certified
Timeline
Case manager
Best Western Kensington
04.2023 - 10.2024
Residential supervisor
Johnson foundation
05.2022 - 03.2023
Case manager
project sunshine
02.2018 - 03.2022
Consultant
EPIC, CSI COMPANY
01.2017 - 01.2018
Bsc - Mass communication
University of Lagos