Mariam Tijani
Hyattsville,MD
Summary
Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Royal Farms
Temple Hills, Maryland
10.2024 - 12.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed positive relationships with customers through friendly interactions.
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
Cashier
Dollar Tree Stores
Largo , MD
05.2024 - 08.2024
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Conducted price checks for special orders or discounts as requested by customers.
- Issued receipts, refunds, credits or change due to customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
High School Diploma -
Paul Lawrence Dunbar
Washington DC 06-2019
Skills
- POS systems expert
- Customer relations
- Retail store support
- Courteous demeanor
- High-energy attitude
- Product promotion
- Active listening
- Decision-making
- Critical thinking
Timeline
Customer Service Representative
Royal Farms
10.2024 - 12.2024
Cashier
Dollar Tree Stores
05.2024 - 08.2024
High School Diploma -
Paul Lawrence Dunbar