Maria M. Torres
Houston
Summary
To obtain a position which will allow me to develop my interpersonal skills and give me the opportunity to advance in a professional environment, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
11
11
years of professional experience
Work History
Receptionist
Texas Children's Pediatrics
Houston, TX
06.2013 - 2026
- Check out patients and proceed to schedule any future appointments as needed.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Trained new staff on checkout desk operations and customer service protocols.
- Welcomed customers with friendly greeting, answered general questions, provided friendly knowledgeable assistance, gathered nature of visit and proceeded to check in patients when working the front desk.
- Addressed patient inquiries and concerns promptly, enhancing overall experience.
- Schedule appointments, confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls accordingly.
- Handled cash transactions and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, filing and faxing documents.
- Handling correspondence and distribute it timely.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Front Desk/Support Service Rep
St. Joseph Medical Center
09.2008 - 03.2013
- General Office duties
- Answer a six line phone system
- Entering patient/insurance correspondence
- Payment Collection and Cash Handling
- Verify Insurance
- Payment Collection
- Medical Records
Front Desk
East Houston Medical Group
04.2005 - 09.2008
- Checking in 30-50 patient
- Entering patient Demographic data in the system
- Setting Appointments
- Verifying Insurance
- Answering a six line phone system
- General office duties
- Eligibility Verification
- Payment Collection and Cash Handling
- End of the day Closing
- Consists of matching written information to the information in our system, matching our credit card and check slips to the actual report printed by machine, make sure that the cash boxes are balances according to daily report printed.
- Medical Records
- Responsible for copying patient chart and sending copies to other Dr. Offices, requesting Medical Records from other Dr. Offices and following up with request sent
Cashier/Sales Associate
Garden Ridge
08.2002 - 03.2004
- Provided retail and cashier support
Education
Certified General Office Clerk -
San Jacinto College North
01.2004
High School - undefined
C.E. King High School
01.2002
Skills
- Epic
- MedInformatix Medical Management program
- EClincal Works
- Microsoft Word
- Excel
- Outlook
- Internet
- 10-key by touch
LANGUAGES
Able to proficiently speak, read and write both English and Spanish
Timeline
Receptionist
Texas Children's Pediatrics
06.2013 - 2026
Front Desk/Support Service Rep
St. Joseph Medical Center
09.2008 - 03.2013
Front Desk
East Houston Medical Group
04.2005 - 09.2008
Cashier/Sales Associate
Garden Ridge
08.2002 - 03.2004
High School - undefined
C.E. King High School
Certified General Office Clerk -
San Jacinto College North