Mariam Tskvitaia

As a Tamada, I guided guests through the menu and ensured that they had a fabulous experience.

Guided guests with allergies.

• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

• Trained new servers on company policies, procedures, and best practices for exceptional guest service.
• Maintained a clean, safe, and organized work environment by adhering to hygiene standards and restaurant policies.
• Resolved customer complaints and positive dining experiences.

• Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
• Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
• Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
• Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.