Marian Shaw
Conway,AR
Summary
Dynamic and customer-focused professional with extensive experience at Pops Burger Grill, excelling in customer service and conflict resolution. Proven ability to enhance guest satisfaction through effective multitasking and team collaboration. Skilled in POS system operations and maintaining accurate cash transactions, fostering a welcoming environment that encourages repeat business.
Overview
2
2
years of professional experience
Work History
Cashier
Tobacco Warehouse
Beebe, AR
01.2025 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Server/Floor Manager
Pops Burger Grill
Beebe, AR
10.2023 - 03.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
Sam’s Southern Eatery
Beebe, AR
02.2023 - 10.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
None - None
Beebe High School
Beebe, ARSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Customer relations
- Cash register operation
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Conflict resolution
- Refunds and exchanges
- Complex Problem-solving
- POS system operations
- POS systems
- Staff training
- ID verification
- Attention to detail
- Decision making aptitude
- Product recommendations
- Purchase assistance
- Order verification
- Multitasking and organization
- Clear communication
- Empathy and patience
- Training and onboarding
- Basic math
Timeline
Cashier
Tobacco Warehouse
01.2025 - Current
Server/Floor Manager
Pops Burger Grill
10.2023 - 03.2025
Server
Sam’s Southern Eatery
02.2023 - 10.2023
None - None
Beebe High School