Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Generic
Mariana Cox

Mariana Cox

ELK GROVE,CA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the Property Management industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Leasing Manager

FPI Management
09.2021 - 09.2023
  • Collected, completed and processed rental applications.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
  • Trained leasing professionals on regulatory requirements, company policies and office procedures.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Trained leasing professionals on regulatory requirements, company policies, and office procedures.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.

Leasing Consultant

FPI Management
04.2019 - 09.2021
  • Marketing available units to prospects and providing various information concerning the apartment home and community.
  • Touring potential resident(s) of vacant apartments and amenities on the property.
  • Communicate with prospects and residents; assist them with their needs and provide requested information/documents.
  • Process rental applications to verify potential resident(s) meet community requirements to qualify for the apartment home.
  • Successfully communicate with my co-works to navigate job duties and complete daily tasks.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Collected rent and tracked resident payments and information in computer system.

Team Member

McDonald’s
10.2018 - 05.2019
  • Contributed to team success by completing tasks and taking orders quickly and accurately while maintaining flow of the drive-through.
  • Greeted all customers that entered the restaurant and maintained a clean work environment.
  • Ensure customer’s order was correct and worked to deliver the customer’s order promptly.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Worked different stations to provide optimal coverage and meet production goals.

Education

Associate of Arts - Sociology

Cosumnes River College
Sacramento, CA
05.2025

High School Diploma -

Monterey Trail High School
Elk Grove, CA
05.2018

Skills

  • Customer Service
  • Employee Supervision
  • Motivated Team Player
  • Quick Learner
  • Fair Housing Laws Knowledge
  • Conflict Resolution
  • Tenant Eligibility Determination
  • Policy Explanation and Enforcement
  • Lease Management
  • Resident Relations

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Leasing Manager

FPI Management
09.2021 - 09.2023

Leasing Consultant

FPI Management
04.2019 - 09.2021

Team Member

McDonald’s
10.2018 - 05.2019

Associate of Arts - Sociology

Cosumnes River College

High School Diploma -

Monterey Trail High School

Similar Profiles

CREATE PROFILE
Mariana Cox