Mariana Delgado

• Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
• Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
• Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
• Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.

• Picked up choreography moves easily and immediately incorporated changes in choreography or new moves by staying flexible.
• Developed strong relationships with fellow performers and production staff to foster a positive working environment.
• Participated in regular rehearsals, refining movements and synchronizing with fellow dancers for seamless performances.
• Demonstrated impressive flexibility, speed and agility when performing on stage.

Created memorable experiences to boost consumer attraction.

Guest services rep for the LA LAKERS/Clippers

• Assisted guests with reservation modifications, resolving any issues promptly and professionally.
• Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
• Developed strong rapport with returning guests to foster loyalty and repeat business.
• Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
• Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
• Assisted in emergency situations as required while adhering strictly to safety protocols.
• Implemented upselling strategies during check-in process to maximize revenue opportunities without compromising guest satisfaction levels.
• Contributed to increase in repeat business by developing strong relationships with guests.
• Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
• Created welcoming and comfortable environment for guests.