Mariana Freeman
Dubuque
Summary
Motivated professional with background supporting patient medical needs by verifying insurance, scheduling appointments, and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail, and upbeat mentality. Advanced abilities in healthcare billing and scheduling software.
Overview
3
3
years of professional experience
Work History
Patient Service Representative
Crescent Community Health Center
06.2024 - 01.2025
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records by HIPAA regulations.
- Assisted patients in filling out check-in and payment paperwork.
- Entered patient demographic and insurance data into the electronic medical record system.
- Assisted patients in scheduling appointments and managing their healthcare needs.
Financial Counselor
Crescent Community Health Center
12.2023 - 06.2024
- Identified healthcare resources and programs for patients who are unable to meet financial obligations.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Negotiated payment plans with patients, maintaining a high rate of successful payments.
- Increased patient confidence in the billing process by providing clear explanations of insurance benefits, and coverage limitations.
- Coordinated with healthcare providers to streamline billing procedures.
Insurance Specialist
Crescent Community Health Center
08.2021 - 09.2023
- Assured timely verification of insurance benefits prior to the patient's appointment.
- Assisted staff members with understanding patients' insurance coverage and benefits.
- Updated patient records with accurate and current insurance policy information.
- Maintained a strong knowledge of basic medical and dental terminology to better understand services and procedures.
- Explained coverage options to potential policyholders, answering questions or concerns.
Education
Health Information Technology - Online
Northeast Iowa community College
07.2025
Skills
- HIPAA compliance
- Insurance verification
- Problem solving
- Medicaid knowledge
- Financial counseling
- 75 WPM typing speed
- Quality assurance checks
- Critical decision-making
- Knowledgeable in EPIC and Athena EHR
- Check-in coordination
Languages
Spanish
Limited
References
References available upon request.
Timeline
Patient Service Representative
Crescent Community Health Center
06.2024 - 01.2025
Financial Counselor
Crescent Community Health Center
12.2023 - 06.2024
Insurance Specialist
Crescent Community Health Center
08.2021 - 09.2023
Health Information Technology - Online
Northeast Iowa community College
Similar Profiles
Luisa SolisLuisa Solis
Lead Patient Access Representative at Crescent Care Health and Wellness CenterLead Patient Access Representative at Crescent Care Health and Wellness Center
Shonna SmithShonna Smith
Medical Assistant at Crescent Care Health and Wellness CenterMedical Assistant at Crescent Care Health and Wellness Center
Daisia LazardDaisia Lazard
Front Desk Medical Receptionist at Crescent Care Health And Wellness CenterFront Desk Medical Receptionist at Crescent Care Health And Wellness Center
Kayla MooreKayla Moore
Absence Management Specialist II / AMS Senior at Reliance MatrixAbsence Management Specialist II / AMS Senior at Reliance Matrix
April RiderApril Rider
Patient Financial Services Lead at Exact Sciences LaboratoriesPatient Financial Services Lead at Exact Sciences Laboratories