Mariana Gonzalez
Loveland,CO
Summary
Versatile and dedicated, with a proven track record for enhancing customer satisfaction through exceptional service and empathy. Skilled in cash handling and conflict resolution, consistently exceed employer expectations by driving organizational growth and maintaining high levels of professionalism.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cashier
Bucee's
Johnstown, CO
11.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
Infant Caregiver
Key Explorers
Cheyenne, WY
05.2024 - 09.2024
- Ensured timely diaper changes and feedings, maintaining optimal hygiene levels for each infant in care.
- Provided responsive care by consistently attending to infants'' cues for hunger, distress or discomfort.
- Supported cognitive development through engaging in regular sensory play activities with infants.
- Assisted in fostering early language acquisition skills through singing songs, reading stories, and conversing with infants regularly.
- Promoted a safe and nurturing environment for infants, ensuring their physical, emotional, and social needs were met.
- Maintained clean and organized play spaces for infants, reducing risks of accidents or injuries during playtime.
- Managed naptime transitions smoothly, establishing a calm atmosphere conducive to restful sleep for infants.
- Developed strong relationships with families through open communication channels including meetings and written correspondence about their child''s growth.
Lead/Line Assembler
Magpul Industries
Cheyenne, WY
11.2022 - 02.2024
- Collaborated with team members to meet production deadlines and maintain a consistent workflow.
- Ensured product quality through thorough inspection of assembled items before moving them to the next stage in the process.
- Increased productivity by quickly identifying issues in the assembly process and making necessary adjustments or repairs.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Met daily quotas consistently by always working hard and efficiently with little downtime.
- Demonstrated adaptability by learning new techniques or working with different materials when required for various product lines or special projects.
- Assisted quality assurance by inspecting items and removing defective parts.
- Reduced assembly time with proficient use of hand tools, power tools, and specialized equipment.
- Maintained accurate records of completed assemblies, ensuring proper documentation for future reference or quality audits.
- Delivered timely completion of projects thanks to strong time management skills and prioritizing tasks effectively based on deadlines and workload demands.
Sales Associate
Carters Inc
Cheyenne, WY
11.2023 - 01.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Promoted the companies credit card by providing details on the benefits of applying for the credit card and getting approved.
- Swepted and mopped the floors as well as dusted the shelves to maintain a clean environment.
Busser
3 Margaritas Restaurant
Pueblo West, CO
11.2021 - 05.2022
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills and picked up plates if customers were done.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Brought out chips and salsa to the customers that just arrived.
- Trained new staff in bussing and cleaning procedures.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
- Contributed to special events setup, efficiently arranging tables and decor according to event specifications.
Scrub Technician
Frontier Oral Surgery
Cheyenne, WY
07.2018 - 08.2018
- Demonstrated flexibility and adaptability when faced with unexpected changes in surgical schedules or staffing needs.
- Increased patient satisfaction, demonstrating empathy and professionalism while addressing concerns or answering questions pre-and postoperation.
- Improved patient safety with diligent sterilization of surgical tools and proper disposal of contaminated materials.
- Upheld HIPAA regulations at all times when working with sensitive patient data related to medical histories or treatment plans.
- Kept operating rooms stocked with essential supplies while managing inventory levels efficiently to minimize waste during procurement processes.
- Supported successful surgeries by regularly inspecting surgical equipment for damage or wear, ensuring prompt repairs or replacements when needed.
Education
High School Diploma -
East High School
Cheyenne, WY06.2020
Skills
- Customer service
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Reliability and punctuality
- Cash register operation
- Written and verbal communication
- Professionalism and courtesy
- ID verification
- Attention to detail
- Basic math
- Organizational growth
- Problem-solving
- Training and onboarding
Certification
- First Aid Certification - American Red Cross
- CPR Certification- American Red Cross
Timeline
Cashier
Bucee's
11.2024 - Current
Infant Caregiver
Key Explorers
05.2024 - 09.2024
Sales Associate
Carters Inc
11.2023 - 01.2024
Lead/Line Assembler
Magpul Industries
11.2022 - 02.2024
Busser
3 Margaritas Restaurant
11.2021 - 05.2022
Scrub Technician
Frontier Oral Surgery
07.2018 - 08.2018
High School Diploma -
East High School